Summary
Overview
Work History
Education
Skills
claim adjuster
Timeline
Generic

Lauren McCreary

Mobile,AL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Artech, LLC
, remote
03.2024 - Current
  • Reschedule appointments, Update phone numbers/personal info, Explain general info/protocols, Portal assistance, Resolving issues, Notate cases
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding state assistance such as SNAPS/TANF.

Front Desk/Bookkeeping Assistant

Quality Sod & Lawn Care
06.2020 - Current
  • Scheduled appointments for customers and answered phone calls in a timely manner.
  • Provided support with administrative tasks such as filing paperwork or photocopying documents.
  • Provided excellent customer service to all guests, answering questions about the facility, services, and amenities.
  • Managed multiple tasks simultaneously while providing excellent customer service.
  • Performed data entry tasks accurately and efficiently into various databases.

Teacher Assistant

The Learning Tree
Mobile, Al
07.2023 - 03.2024
  • Monitored student behavior during class time and assisted with discipline issues when necessary.
  • Led small group instruction sessions for targeted students.
  • Assisted in the supervision of students during recess, lunch, and other activities.
  • Provided individual assistance to students as needed.
  • Attended staff meetings to discuss student progress and strategies for improvement.
  • Helped monitor student progress by tracking grades and attendance records.

ECTA Total Loss Dept

Q&A Claims
Mobile, Al
01.2023 - 06.2023
  • Based on information provided in the Field Adjusters files, called for Appropriate Coverage and conducted additional review.
  • Sent TDP packets, created and issued shipping letters.
  • Managed and resolved auto total loss claims efficiently, ensuring customer satisfaction.
  • Implemented efficient payment processing procedures, review estimates and polices.
  • Oversaw reception of all calls pertaining to claims and assessed payment estimates from contractors.
  • Conducted thorough reviews of mitigation estimates to ensure accuracy.
  • Crafted effective correspondence regarding settlements and denials.
  • Investigated and compiled evidence regarding the condition of damaged vehicles.

Education

High School Diploma -

Baker High School
Mobile, AL
05-2014

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Microsoft Project
  • Internet Explorer
  • Communication Skills
  • Accountant Skills
  • CPR Certified
  • Counseling Skills
  • Filing Skills
  • Property Claims Desk Adjuster
  • Xactimate

claim adjuster

  • Texas
  • Florida
  • Mississippi
  • North Carolina
  • South Carolina

Timeline

Customer Service Representative

Artech, LLC
03.2024 - Current

Teacher Assistant

The Learning Tree
07.2023 - 03.2024

ECTA Total Loss Dept

Q&A Claims
01.2023 - 06.2023

Front Desk/Bookkeeping Assistant

Quality Sod & Lawn Care
06.2020 - Current

High School Diploma -

Baker High School

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Lauren McCreary