Lexie Thibert
New York,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Seeking to maintain full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dacotah Bank
Rolla, ND
05.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Child Caregiver
Rolla Community Daycare
Rolla, ND
06.2017 - 08.2021
- Maintained effective schedule balance between rest periods, active play and instruction.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
Commercial Contemporary Vocal Performance
The New School
New York, NY08.2021
Classical Vocal Performance
University of North Dakota
Grand Forks, ND08.2019
Skills
- Customer Retention Strategies
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Understanding Customer Needs
- Time Management
- Active Listening
- Teller Transactions
- Computer Proficiency
- Social Perceptiveness
- Task Prioritization
- Data Confidentiality
Timeline
Customer Service Representative
Dacotah Bank
05.2022 - 08.2022
Child Caregiver
Rolla Community Daycare
06.2017 - 08.2021
Commercial Contemporary Vocal Performance
The New School
Classical Vocal Performance
University of North Dakota
Similar Profiles
Kyle StoverKyle Stover
Customer Service Representative at Dacotah BankCustomer Service Representative at Dacotah Bank
Samuel KreinsSamuel Kreins
Customer Service Representative at Dacotah BankCustomer Service Representative at Dacotah Bank
Markus SargentMarkus Sargent
Behavior Health Technician at Dacotah FoundationBehavior Health Technician at Dacotah Foundation
Norman Trotter IVNorman Trotter IV
Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)Administrator, Participations and Special Projects at Warner Bros. Discovery: Finance, Contract, Reporting & Administration (FCRA)
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project