Lexie Esguerra
Mooresville,IN
Summary
Driven by results, I excelled at Old Navy, enhancing customer satisfaction through exceptional service and precise cash handling. My blend of outstanding people skills, problem-solving abilities, and expertise in sales and teamwork significantly contributed to a positive shopping environment and efficient staff training.
Dependable Concessions Cashier with a proven track record of successfully handling cash and card transactions and providing excellent customer service. Personable and efficient in delivering general food service for dining and take-out experience. I was committed to driving sales and increasing customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
Old Navy
12.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges, and refunds per store policy.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Front Gate Attendant & Concessions
Mooresville Parks And Recreation
05.2022 - 08.2022
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Managed lost-and-found items at the front gate, reuniting guests with their belongings whenever possible.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Mooresville High School
Mooresville, IN06.2023
Bachelor of Science - Dental Hygiene
Indiana University Indianapolis
Indianapolis, IN06.2027
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Store Opening and Closing
- Product Sales
- Cash Register Operation
- Cash Handling Accuracy
Timeline
Sales Associate
Old Navy
12.2022 - 07.2023
Front Gate Attendant & Concessions
Mooresville Parks And Recreation
05.2022 - 08.2022
High School Diploma -
Mooresville High School
Bachelor of Science - Dental Hygiene
Indiana University Indianapolis