Lexine Rodriguez
Riverside,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
National Customer Service Specialist
Jones covey group
Rancho Cucamonga, California
01.2024 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Monitored customer satisfaction levels through surveys and feedback forms.
Retail
Under armor
Costa Mesa, US
11.2020 - 09.2021
- Handling returns and refunds in accordance with company policies
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Inform customers about product features, quality, and availability
- Make certain that each customer receives exceptional service
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
Retail
Forever 21
Irvine, US
09.2019 - 03.2020
- Organized the racks and shelves to keep the store looking nice
- Used a ladder and a pallet jack to load and unload merchandise
- Provide purchasing advice to customers
- Was in charge of communicating with customers and ensuring that their needs were met
- Handled all customer complaints professionally, putting customer satisfaction first
- Make certain that each customer receives exceptional service
Lifeguard
Wet'n'Wild
Las Vegas, US
04.2016 - 12.2016
- Provided customers and guests with detailed safety rules and procedures for pool and slide activities, which resulted in great to no incidents
- Was in charge of ensuring the safety of all guests in and around the pool
- Work with other lifeguards to schedule shifts
- Collaborate with all of the lifeguards
- Learned and maintained proficiency in first responder skills such as First Aid and CPR in order to provide the best possible care to people in distress
Education
High School -
College & preparatory academy
Santa Ana, CA01.2022
Skills
- Strong communicator
- Team building
- Self-motivated
- Customer service professional
- Positive learning environment
- Hard worker
- Responsible
- Sales
- Relationship building
- Active listening
- Problem solving
Timeline
National Customer Service Specialist
Jones covey group
01.2024 - Current
Retail
Under armor
11.2020 - 09.2021
Retail
Forever 21
09.2019 - 03.2020
Lifeguard
Wet'n'Wild
04.2016 - 12.2016
High School -
College & preparatory academy