Lexis Mitchell
Palm Coast,FL
Summary
Highly motivated and results-driven professional with a strong background in bartending and customer service. Demonstrated expertise in creating a positive and engaging atmosphere for patrons, consistently delivering exceptional service. Proven ability to multitask in fast-paced environments, ensuring accuracy and efficiency in all tasks. Committed to providing an unforgettable experience for customers through excellent interpersonal skills and a genuine passion for mixology.
Overview
10
10
years of professional experience
Work History
Bartender
Norwegian Cruise Line
Honolulu, HI
03.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Bartender & VIP Cocktail Server
DLS Events
Houston, TX
11.2021 - 10.2024
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Communicated with guests to record orders and assess needs.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Customer Service Representative
Vacasa
Portland, OR
05.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Optimized customer support by establishing collaborative service environment.
Cocktail Server/ Bartender
Mai Tai Bar
Daytona Beach, FL
03.2021 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Served alcoholic and non-alcoholic beverages in bar environment.
Customer Escrow Specialist
Proctor Financial, Inc
Daytona Beach, FL
03.2020 - 04.2021
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Followed-up on status of releases, policies and return of recorded documents.
- Communicated requirements and title exception information to clients.
Consumer Care Representative
Costa Del Mar
Daytona Beach, FL
05.2019 - 03.2020
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the status of orders.
- Electronic and paper cataloging systems to look up product information and availability.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Maintain knowledge service programs, systems, and products to provide premium service to Customers.
- Determine the required action to effectively and efficiently address the interaction and ensure Customer satisfaction. Keep records of Customer interactions and transactions in appropriate systems.
- Maintain/update Customer's accounts as needed. Tactfully handle challenging Customer interactions. Identify and escalate priority issues to ensure and accurate and timely resolution.
- Ability to work in a team environment, fit with the culture, and live the brand.
Server & Bartender
Carrabba's Italian Grill
Palm Coast, FL
02.2017 - 06.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Customer Service Representative
Palm Coast Data
Palm Coast, FL
11.2017 - 07.2018
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the status of orders.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Server
Ruby Tuesday
05.2014 - 04.2016
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
Buffalo Wild Wings
Daytona Beach, FL
05.2015 - 08.2015
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Certificate in Pharmacy Technician -
Ashworth College
Norcross, GA06.2021
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2013
Skills
- Service-Oriented
- Workflow Coordination
- Age Verification
- Verbal and Written Communication
- Customer Service and Rapport
- Relationship Building
- Cognitive Skills for Resolutions
- Proficient MS Office Suite- 50 WPM
Timeline
Bartender
Norwegian Cruise Line
03.2023 - 10.2024
Bartender & VIP Cocktail Server
DLS Events
11.2021 - 10.2024
Customer Service Representative
Vacasa
05.2021 - 05.2022
Cocktail Server/ Bartender
Mai Tai Bar
03.2021 - 10.2021
Customer Escrow Specialist
Proctor Financial, Inc
03.2020 - 04.2021
Consumer Care Representative
Costa Del Mar
05.2019 - 03.2020
Customer Service Representative
Palm Coast Data
11.2017 - 07.2018
Server & Bartender
Carrabba's Italian Grill
02.2017 - 06.2019
Server
Buffalo Wild Wings
05.2015 - 08.2015
Server
Ruby Tuesday
05.2014 - 04.2016
Certificate in Pharmacy Technician -
Ashworth College
High School Diploma -
Flagler Palm Coast High School