Lexus Fernandez

• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Skills

● Finance and Accounting Oversight
● Employee Training
● Customer Service
● Supply Ordering
● Department Oversight
● Verbal and Written Communication
● Policy Development and Enforcement
● Inventory Management
● Staff Supervision
● Customer Relations
● Leadership
● Documentation

Texas Direct Auto - Store Manager
10/2015- Current

● Managed inventory control, cash control and store opening and closing procedures.
● Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
● Maximized sales through excellent customer service and adherence to standard practices.
● Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
● Supervised guests at front counter, answering questions regarding business process.
● Scheduled drop off and delivery of units in a timely manner
● Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.

Texas Direct Auto - Document Specialist Stafford, TX
03-2015-10/2015

● Prepared digital files, physical documents and work requests in compliance with company guidelines.
● Transmitted documents, organized revisions and tracked changes.
● Prepared documents for projects in accordance with project manager, team or client specifications.
● Utilized [Software] to prepare documents for finalization of process.
● Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
● Carefully reviewed all documents and reports for completeness and accuracy.

● Scanned, filed and transmitted various documents and adhered to digital filing procedures.
● Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
● Created project control documentation to support needs of important projects.