Lexus Perkins
Lewisville
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Advisor
David McDavid Honda of Frisco
07.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling and resource allocation for technicians.
- Advised customers on maintenance services, enhancing understanding of vehicle care and repair options.
- Managed customer records using dealership management systems to maintain accuracy and confidentiality.
- Grew customer accounts by 20 % through exceptional customer services and effective sales techniques.
Service Advisor
Wetzel Honda
12.2023 - 06.2025
- Excellent Customer Service
- Always greeting customers with a smile
- Service dispatcher
- Data processing
- Inventory controls
- Collaborated with technicians to diagnose issues, facilitating effective communication between staff and clients.
- Increased customer satisfaction by 25% through personal contact and follow thru.
Service advisor
Andy Mohr Nissan
05.2019 - 11.2023
- Excellent Customer Service
- Always greeting customers with a smile
- Service dispatcher
- Data processing
- Inventory controls
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly while increasing customer relationships by 35%
Contact center
LOWES
05.2018 - 05.2019
- Excellent Customer service
- Paging routine and emergency messages
- Take Inbound and outbound calls daily
- Maintained and updated on call schedules
- Worked effectively in fast-paced environments.
Server
Steak & Shake
03.2017 - 04.2018
- Excellent Customer service
- Responsible for high volumes of food service
- Catering large group events for business
- Food prep
Education
No Degree - College Prep
Richmond High School
Richmond, IN05.2017
Skills
- Excellent Customer Service
- Sales and marketing
- Computer skills: Microsoft Word, Excel, PowerPoint
- Data Entry
- Quality assurance
- Training
- Automotive Assessment and Repair
- Complaint resolution
- Organizational skills
- Communication skills
- Detail Oriented
Timeline
Service Advisor
David McDavid Honda of Frisco
07.2025 - Current
Service Advisor
Wetzel Honda
12.2023 - 06.2025
Service advisor
Andy Mohr Nissan
05.2019 - 11.2023
Contact center
LOWES
05.2018 - 05.2019
Server
Steak & Shake
03.2017 - 04.2018
No Degree - College Prep
Richmond High School
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