ALEXIS YOUNG
Veterinary Assistant
Washington,DC
Summary
Multitasking Veterinarian Assistant versed in balancing administrative responsibilities and offering great work ethic with excellent job attendance. Animal lover with over 8 years of successfully assisting veterinarians in surgery and taking medical histories. Committed to learning new tasks and considered highly motivated employee.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
VETERINARY ASSISTANT
FRIENDSHIP HOSPITAL FOR ANIMALS
Washington, DC
01.2020 - 01.2023
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for on/off-site laboratory analysis.
- Assisted in examination and treatment of animals in veterinary clinic.
- Answered owner animal health questions and advised on best care practices.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
FIELD SERVICES DISPATCHER
HUMANE RESCUE ALLIANCE
Washington, DC
04.2019 - 01.2020
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Scheduled and dispatched over 100 daily animal control related calls based on caller locations and available employees
- Kept detailed and updated records of calls in electronic databases
- Used investigative sources to gather information related to animal-related complaints and issues.
- Operated telephone and radio equipment to receive requests and reports from animal control officers.
VETERINARY ASSISTANT
BANFIELD PET HOSPITAL
Tysons Corner, VA
10.2015 - 01.2020
- Prepared surgical equipment/animals and passed instruments and materials to veterinarians while monitoring surgical procedures
- Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options
- Assisted veterinarian with treatment of wounds, vaccination administration, and operations
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Kept detailed records of animal treatments and medications.
CLIENT SERVICE COORDINATOR
BANFIELD PET HOSPITAL
Tysons Corner, VA
03.2015 - 10.2015
- Took pet owner phone calls/messages and answered questions to the best of ability
- Reviewed pet records from daily visits and appointments, entering all important data into the system
- Maintained a clean and neat reception area to provide visitors with a positive impression of the company
- Processed client payments, sent invoices and placed appointment reminder calls
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
TALKLOCAL
College Park, MD
01.2015 - 03.2015
- Demonstrated mastery of customer service call script within specified time frames
- Provided accurate and appropriate information in response to customer inquiries
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Properly directed inbound calls in phone queues to improve call flow
- Handled and processed customer information.
FRONT END CLERK
SHOPPERS FOOD & PHARMACY
Oxon Hill, MD
10.2013 - 10.2014
- Answered customer questions and addressed problems and complaints in person and via phone
- Handled cash, card, check, gift card, and coupon transactions for customer purchases
- Count money in cash drawers to ensure that amounts are correct and that there is adequate change
- Processed and issued money orders for customers
- Processed journal entries, online transfers and payments.
Education
High School Diploma -
ANACOSTIA HIGH SCHOOL
Washington, DC 08.2009 - 06.2013
Skills
Multi-line proficiencyExcellent communicationDetail orientedEnergetic work attitudeComputer proficiency
Lab operations
Surgical procedures and support
File and records management
Medication Administration
Organization and Time Management
Self-Motivated
PPE Compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
VETERINARY ASSISTANT
FRIENDSHIP HOSPITAL FOR ANIMALS
01.2020 - 01.2023
FIELD SERVICES DISPATCHER
HUMANE RESCUE ALLIANCE
04.2019 - 01.2020
VETERINARY ASSISTANT
BANFIELD PET HOSPITAL
10.2015 - 01.2020
CLIENT SERVICE COORDINATOR
BANFIELD PET HOSPITAL
03.2015 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
TALKLOCAL
01.2015 - 03.2015
FRONT END CLERK
SHOPPERS FOOD & PHARMACY
10.2013 - 10.2014
High School Diploma -
ANACOSTIA HIGH SCHOOL
08.2009 - 06.2013