Resourceful operations leader experienced in monitoring the daily operations of the company and business executives. Adept at leading employees and encouraging maximum growth.
Overview
7
7
years of professional experience
Work History
Chief Operations Officer
Sexy Mama Maternity
04.2016 - Current
Supported business growth through strategic planning and process development.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Streamlined company processes and procedures while enhancing customer satisfaction.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Developed systems and procedures to improve operational quality and team efficiency.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front Office Manager
Big 4 Motorsports
02.2022 - 01.2023
Checked packages and merchandise for damage and notified vendors.
Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Researched developing trends to stay updated with new ideas and marketing practices.
Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Head Volleyball Coach
208 VBC And Idaho One Volleyball Club
09.2016 - Current
Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
Created positive and encouraging environment to motivate athletes to give best efforts.
Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.