Lexxus Gomes
Mobile Expert
Kapa'a
Summary
Outgoing Wireless Sales Associate offering years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
9
9
years of professional experience
Work History
Mobile Expert
T-Mobile
08.2024 - 03.2026
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Negotiated with external vendors to secure essential tools and services, ensuring projects remained within budget.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Prep
Java Kai Kauai
06.2021 - 07.2024
- Cleaned and sanitized preparation surfaces, utensils and equipment to prevent food-borne illnesses.
- Set up work stations, prepped tables and service counters for daily food service.
- Cleaned, swept, and mopped food preparation and FOH areas.
- Delighted customers with optimized service strategies, excellence in food preparation and appropriate pricing strategies for market conditions.
- Prepared meals according to standard recipes and techniques for food preparation and presentation.
- Inspected and cleaned food preparation areas and serving areas to ensure safe and sanitary food-handling practices.
- Educated staff members on food handling, food preparation and customer service techniques.
Mentor
Alu like Organization
04.2017 - 01.2020
- Offered constructive criticism in supportive manner, focusing on specific areas for improvement.
- Facilitated networking opportunities by introducing mentees to industry professionals and peers.
- Provided guidance and support for mentees during their professional growth journey.
- Mentored on academic and personal issues, making positive impact on at-risk youth.
- Encouraged self-reflection in mentees by asking thought-provoking questions about their experiences and learnings.
- Kept youth focused on positive activities, arranging sports, entertainment and service outings.
- Evaluated effectiveness of mentorship program through ongoing reflection and solicited feedback from mentees.
- Provided alcohol and drug prevention programs.
Wai'ale'ale Project
02.2017 - 01.2020
- Collaborated with mentees on projects or assignments, providing hands-on assistance when needed.
- Mentored on academic and personal issues, making positive impact on at-risk youth.
- Adapted mentoring strategies based on each individual's unique learning style, preferences, needs, or goals.
- Improved behavior with positive role modeling choices across different lifestyles.
- Developed personal relationships of mutual influence and respect, connecting with troubled or struggling individuals.
- Helped mentees build confidence in their abilities through positive reinforcement and celebrating achievements together.
- Connected with other mentors to exchange ideas, share resources, or collaborate on initiatives benefiting multiple mentees.
Education
High School Diploma - Liberal Arts
Kauai Community College
Lihue, HiHighSchool Diploma - undefined
Kanuikapono PCS
Anahola, Hi05-2016
Skills
- Progress Monitoring
- Skill Development
- Role Modeling
- Individual Tutoring
- Direct Supervision
- Goal Setting
- Educational Support
- Effective Communication
- Customer Service
- Workstation preparation
- Food and Safety Standards
- Continuous integration tools
- Mobile application development
- Teamwork
- Teamwork and collaboration
Timeline
Mobile Expert
T-Mobile
08.2024 - 03.2026
Prep
Java Kai Kauai
06.2021 - 07.2024
Mentor
Alu like Organization
04.2017 - 01.2020
Wai'ale'ale Project
02.2017 - 01.2020
HighSchool Diploma - undefined
Kanuikapono PCS
High School Diploma - Liberal Arts
Kauai Community College