Lexy Berain
San Antonio ,TX
Summary
Trustworthy and dedicated customer representative with 2+ years of experience serving customers and operating register. Talented at correctly taking, retaining information on customers needs quickly and effectively. Cheerful when assisting customers with requests and meeting special needs.
Overview
2
2
years of professional experience
Work History
Sales Representative
Living Spaces
10.2023 - 06.2024
- Enhanced client satisfaction by 90% average ; addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities by 10% with upselling and cross-selling techniques.
- Expanded customer base through cold calling around, networking, and relationship building.
- Increased sales revenue by 30% identifying and targeting high-potential accounts, keeping customer retention.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored 2+ new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Consistently met or exceeded quotas by 20% on average; implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by 20% fostering trust-based relationships with key accounts through regular communication.
- Collaborated with cross-functional teams every-day to identify and address customer needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cafe Attendant
Living Spaces
01.2023 - 11.2023
- Enhanced customer satisfaction by 100% providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions 5+ times guiding new hires on gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Exceeded customer expectations by 110% providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Reduced wait times by 15% for customers by quickly processing orders and payments with accuracy.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Developed strong rapport with regular customers on average with 25+ coming back for future business; through personalized service, leading to increased loyalty.
Kid Spaces
Living Spaces
01.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility for 50+ children on average.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment of 5+ crew members.
- Proven ability to learn quickly and adapt to new situations.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Collaborated with 100+ parents to develop individualized care plans addressing specific needs of their children.
- Responded to inquiries from parents and guardians in person and over the phone 20+ on a day to day average.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
Returns Cashier
Lowe’s
09.2022 - Current
- Assisted 50+ daily customers with returns and checkout, answering and resolving inquiries in a calm and timely fashion
- Received 95% positive customer survey results
- Handled 90+ calls daily, with duties including retrieving customer data, presenting relevant product information and scheduling and cancelling services
- Established processes for maintaining accurate work order files, resulting in a 5% decrease in missed or delayed deliveries as well as an increase of 10% customer satisfaction
- Collaborated with other 4+ cashier’s, including offering and receiving assistance in other departments to promote sales and customer inquiries
- Greeted customers into the store, promoting customer loyalty and sales by delivering a friendly service
- Assisted customers complete purchases, locate items and join credit programs to promote loyalty and satisfaction
- Processed POS transactions, including credit, checks and credit purchases or refunds.
Live in Nanny
Self-employed
11.2018 - 07.2022
- Proficiently providing in-home care for 2+ infants, toddlers and children ranging from 3 months old to age 4
- Accommodated last-minute schedule changes and abided by parents guidelines concerning the care, education, safety and wellness of their children
- Routinely followed household traditions, dietary restrictions and daily routines with 150% satisfaction rating
- While maintaining a nurturing and loving childcare environment
- Executed 50% increase in environmental sanitation by means of: vacuuming, sweeping, mopping, sanitation of surfaces and tidying
- Conducted due diligence memorizing 100+ specific needs: dietary restrictions, medications, behavioral practices
- Administered meals with a balanced nutrition ranging from breakfast to dinner
- Effectively interacted with infants and toddlers working towards specific age-appropriate milestones.
Caregiver
Self-employed
08.2017 - 08.2018
- Managed the care of 2+ residents between the ages of 48-55 for 12 hours per day
- Aided in daily needs: meals, personal hygiene, dressing and transferring residents up to 150 pounds from chairs to bed
- Routinely monitored and recorded vitals which included blood pressure, temperature and mental wellness
- Maintained a clean and sterile environment by providing a variety of housekeeping services: mopping, vacuuming and sanitizing
- Oversaw residents schedules consisting of: medical appointments, exercise routine and family visits
- Maintained residents notes for the family with 0 incidents and a 100% satisfaction rating.
Education
Some of AS in Science pre track to nursing -
Northwest Vista College
San Antonio, TXSkills
- Strategic Vision
- Health and Safety
- Customer Insight
- Process Improvement
- Telecommunications
- Database Maintenance
- Cash handling expertise
- Patience and Tolerance
- Sales and Upselling Techniques
- Conflict resolution techniques
- POS System Operation
- Adaptable and Flexible
- Team Collaboration
Websites
Timeline
Sales Representative
Living Spaces
10.2023 - 06.2024
Cafe Attendant
Living Spaces
01.2023 - 11.2023
Kid Spaces
Living Spaces
01.2023 - 11.2023
Returns Cashier
Lowe’s
09.2022 - Current
Live in Nanny
Self-employed
11.2018 - 07.2022
Caregiver
Self-employed
08.2017 - 08.2018
Some of AS in Science pre track to nursing -
Northwest Vista College