Dedicated customer service representative with strong skills in active listening, critical thinking, and data entry. Proven ability to enhance customer experiences and manage high-stress situations effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Leap Trampoline Park
Topeka, KS
06.2023 - Current
Assisted customers with inquiries and resolved issues efficiently to enhance overall experience.
Provided product information and guided guests in utilizing facilities safely and effectively.
Maintained cleanliness and organization of the facility to ensure a welcoming environment for guests.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Taco Tico
Topeka, KS
03.2022 - 02.2023
Trained new team members on operational procedures and customer engagement techniques.
Contributed to sales growth by upselling products and services based on individual customer requirements.