- I participate in a variety of outdoor recreational activities
- Farming
- DIY and Home Improvement
- Spending time with family and friends
- Traveling
Lexy Knop
Manilla,IA
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Manning Regional Healthcare Center
01.2025 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained Insurance checks weekly, making sure clients Insurance was still active.
- Maintained inventory of office supplies and placed orders.
Scheduling Coordinator
Myrtue Medical Center
04.2022 - 12.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Florist Assistant
Avoca Flower Shop
10.2022 - 03.2023
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
- Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and decor.
- Handled cash transactions with accuracy and integrity, maintaining trustworthiness as a valued team member.
- Provided exceptional customer service by greeting customers warmly, answering questions about products and services, and offering suggestions when needed.
Certified Nursing Assistant
Myrtue Medical Center
06.2019 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
No Degree - Nursing
Iowa Western Community College
Council Bluffs, IA05-2022
High School Diploma -
AHSTW High School
Avoca, IA05-2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Scheduling
- Dedicated team player
- Verbal communication
Accomplishments
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Recognized by customers and Patient Access Manager for expedient and effective service.
Certification
- Certified Nurses Assistant
- Emergency Medical Technician
Interests
Timeline
Administrative Assistant
Manning Regional Healthcare Center
01.2025 - 03.2025
Florist Assistant
Avoca Flower Shop
10.2022 - 03.2023
Scheduling Coordinator
Myrtue Medical Center
04.2022 - 12.2024
Certified Nursing Assistant
Myrtue Medical Center
06.2019 - 10.2022
No Degree - Nursing
Iowa Western Community College
High School Diploma -
AHSTW High School
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