Ley'Anna McCutchen
Rochester
Summary
Dedicated professional with strong problem-solving and communication skills. Experienced in customer service and team leadership, excelling in fast-paced environments. Committed to creating positive experiences and fostering teamwork.
Overview
3
3
years of professional experience
Work History
Camp Counselor
Ymca Of Greater Rochester
Pittsford, NY
05.2026 - Current
- Supervised daily activities, ensuring safety and engagement for campers.
- Facilitated group games and educational programs, promoting teamwork and interpersonal skills.
- Assisted in planning and executing camp schedules, adapting to changing needs efficiently.
- Implemented conflict resolution strategies, fostering a positive environment among campers.
Bobarista
Boba Mi
Henrietta, NY
04.2025 - Current
- Crafting high-quality bubble tea beverages, ensuring consistency and flavor accuracy.
- Managing transactions efficiently and accurately.
- Maintaining cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
Retail Sales Associate
Lands' End
Henrietta, NY
11.2024 - 10.2026
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained store organization and cleanliness, ensuring appealing visual merchandising standards.
- Processed transactions accurately using POS systems.
Intern
Career Start
Rochester, NY
10.2023 - 10.2024
- Assisted with administrative task and office management
- Gained valuable insights into professionals' work environment and practices
Crew Member
Dunkin' Donuts
Henrietta, NY
03.2024 - 08.2024
- Prepared and served high-quality beverages and food items according to company standards.
- Maintained cleanliness and organization of work area to ensure a safe environment.
- Provided exceptional customer service, ensuring a positive experience for all customers
- Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
Education
MBA - Business Management
Duquesne University
Pittsburgh, PA12.2030
Skills
- customer service
- team leadership
- problem-solving
- time management
- multitasking abilities
- communication skills
- Adaptability to change
- positive engagement
Timeline
Camp Counselor
Ymca Of Greater Rochester
05.2026 - Current
Bobarista
Boba Mi
04.2025 - Current
Retail Sales Associate
Lands' End
11.2024 - 10.2026
Crew Member
Dunkin' Donuts
03.2024 - 08.2024
Intern
Career Start
10.2023 - 10.2024
MBA - Business Management
Duquesne University