Leyda Avelino
Wylie,TX
Summary
Dynamic professional with a proven track record in customer service and team leadership at Master Eye Associates. Skilled in problem-solving and time management, I excelled in optimizing patient scheduling and enhancing team efficiency. Committed to fostering a collaborative environment, I successfully implemented onboarding processes that improved staff performance and patient satisfaction.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Master Eye Associates
09.2023 - 02.2024
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
Medical Receptionist
Health Services of North Texas
04.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
People Department Manager
McDonald's
02.2021 - 08.2021
- Optimized talent acquisition process by refining job descriptions and candidate selection criteria.
- Ensured compliance with labor laws through regular audits and updates to company policies.
- Created weekly scheduled.
- Managed personnel evaluations, ensuring timely feedback and opportunities for employee growth.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
Crew Member
McDonald's
05.2018 - 04.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Medical Assistant -
PCI Health Training Center
Richardson, TX05.2023
Wylie East High
Wylie, TX2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Goal setting
- Staff management
- Team building
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Master Eye Associates
09.2023 - 02.2024
Medical Receptionist
Health Services of North Texas
04.2021 - 07.2022
People Department Manager
McDonald's
02.2021 - 08.2021
Crew Member
McDonald's
05.2018 - 04.2020
Medical Assistant -
PCI Health Training Center
Wylie East High