Leydy Gomez

• Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
• Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
• Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
• Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
• Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
• Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.

Utilized data-driven decision-making processes to inform instructional strategies and improve overall student achievement levels in the classroom.

• Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
• Promoted a positive learning environment by establishing clear expectations and encouraging respectful behavior among students.
• Improved overall classroom performance with consistent evaluations, feedback, and tailored support for individual needs.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.