Leyla Orduno
Tucson
Summary
Professional with strong background in customer service and office administration, ready to excel in front-facing role. Adept at handling inquiries, managing schedules, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and maintaining welcoming environment.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
HSL Asset Management, LLC.
05.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Residential Support Technician III
Chamberlain Group
03.2023 - 05.2024
- Completed job report cases and logs immediately following service calls.
- Handled 40+ calls daily meeting company goal
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Applied critical thinking and research to address complex issues.
- Tracked and recorded parts and labor costs related to each service call.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Specialist
Dicks Sporting Goods
08.2022 - 03.2023
- Proactively assist over 100+ customers per shift answering questions, providing merchandise expertise, processing orders and handling payments
- Delivered exceptional service to 100+ customers per day, building brand loyalty by providing exceptional support with wayfinding, production information, and purchase processing
- Applied problem-solving skills to resolve customer inquiries and disputes, and escalated using appropriate channels when necessary
- Promptly answered up to 30+ calls per shift within company goal of 3 seconds with success rate of 98%
- Meticulously handled POS system transactions include credit, cash exchanges, returns, and refunds to ensure seamless and accurate cash flow
Front End Supervisor
Ross Dress For Less
09.2021 - 10.2022
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Oversaw front end registers as well as managed front end cashiers/associates
- Provided prompt customer support with professional, friendly, and patient attitude
- Trained new hires on company-specific policies, procedures, and compliance guidelines
- Maintained clean organized inventory and curated displays of rotating seasonal clothing and accessories
- Happily guided customers through process of successfully finding their ideal styles
Education
Associate of Arts - Paralegal Studies/Criminal Justice Studies
Pima Community College
05-2026
Skills
- Customer service
- Scheduling and calendar management
- Microsoft office
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Problem-solving skills
- Verbal and written communication
- Administrative skills
- Front office management
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
HSL Asset Management, LLC.
05.2024 - Current
Residential Support Technician III
Chamberlain Group
03.2023 - 05.2024
Customer Service Specialist
Dicks Sporting Goods
08.2022 - 03.2023
Front End Supervisor
Ross Dress For Less
09.2021 - 10.2022
Associate of Arts - Paralegal Studies/Criminal Justice Studies
Pima Community College
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