Leylanie Torres
Meriden ,CT
Summary
Dynamic Account Manager with a proven track record at AR&R, adept in relationship building and strategic planning. Leveraged bilingual skills and customer service excellence to enhance client satisfaction and retention. Excelled in sales development, achieving significant account growth. Committed to fostering teamwork and collaboration for optimal business development.
Overview
6
6
years of professional experience
Work History
Account Manager
AR&R
Newington, CT
11.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Make Fronter and direct tv sales for the company
Administration
Holt Dynamics
03.2024 - 08.2024
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
- Sign in all 2nd round interview and assign them to our account managers
- Take the team attendance and update roll call
- Send out background checks as well as adding all new employees legal documents to our system.
- Prep for orientation classes through out the week
- Call and follow up with new potential employees
- Print out badges and get new employees ready for the field
- Send out checks as well as setting up employees direct deposits and making sure payroll running smoothly
PG
Amazon BDL3
North Haven, CT
06.2022 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
Safe Home Security
Middletown, CT
03.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Package Handler
Amazon BDL5
08.2020 - 12.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Dietary Aide
Bradley Home
Meriden, CT
02.2019 - 08.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Diploma -
O.H Platt High School
Meriden, CT 06.2020
Skills
- Bilingual
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Sales Development
- Networking skills
- Account development
- Team Training
- Goals and performance
- Customer Relationship Management (CRM)
- Sales Reporting
- Contract Negotiation
- Marketing
- Business Development
- Sales expertise
- Sales Analysis
- Employee Mentoring
- Software expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
AR&R
11.2024 - Current
Administration
Holt Dynamics
03.2024 - 08.2024
PG
Amazon BDL3
06.2022 - 03.2024
Customer Service Representative
Safe Home Security
03.2021 - 07.2023
Package Handler
Amazon BDL5
08.2020 - 12.2020
Dietary Aide
Bradley Home
02.2019 - 08.2020
Diploma -
O.H Platt High School