Leyli Jaimes
Johnstown,NY
Summary
Dynamic and forward-thinking team leader with a proven track record in efficiently managing operations to achieve organizational goals. Proactive and dedicated Operations Manager with extensive experience in supervising workover and completion operations while driving continuous improvement initiatives. Skilled in directing the efforts of completion consultants and supervisors, fostering a collaborative environment that motivates team members to excel. Committed to delivering exceptional customer service and thriving in fast-paced, high-energy settings while maintaining composure under pressure.
Overview
13
13
years of professional experience
Work History
Director of Housekeeping
Margaritaville Nashville Hotel
03.2023 - 07.2025
- Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- Implemented regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback for personal development.
- Streamlined inventory management processes, reducing waste and ensuring consistent availability of necessary supplies.
- Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
Supervisor of Operations
Marriot Hotel By HotelPro
10.2022 - 03.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new hotel services and products to support promotional efforts.
Restaurant Manager
Aruba Resort Casino
03.2019 - 02.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Assistant Bar Manager
Aruba Casino And Resort
05.2017 - 10.2019
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Consulted with managers to organize special events and promotions.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Motivated staff to perform at peak efficiency and quality.
Bartender
Aruba Doble Down Casino
06.2012 - 05.2015
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Education
Associate of Science - Tourism Management
IUNP. VE
06.2012
High School Diploma -
Toledo Trujillo Colegio
07.1999
Skills
- Facilities Inspection
- Maintenance Oversight
- Budget Planning
- Staff Evaluation
- Team Development
- Inventory Management
- Scheduling
- Payroll Administration
- Budget Management
- Performance Management
- Staff Management
- Appointment Scheduling
- Team Leadership
- Staff Scheduling
- Meeting Coordination and Support
- bilingual (Spanish - English - Dutch - Papiamento)
- Goal Setting
- Budget Administration
- Leadership and Change Management
- Handling Complaints
- Coaching and Mentoring
- Staff Training
- Customer Service
- Motivational Leadership
Languages
English
Professional Working
Timeline
Director of Housekeeping
Margaritaville Nashville Hotel
03.2023 - 07.2025
Supervisor of Operations
Marriot Hotel By HotelPro
10.2022 - 03.2023
Restaurant Manager
Aruba Resort Casino
03.2019 - 02.2021
Assistant Bar Manager
Aruba Casino And Resort
05.2017 - 10.2019
Bartender
Aruba Doble Down Casino
06.2012 - 05.2015
High School Diploma -
Toledo Trujillo Colegio
Associate of Science - Tourism Management
IUNP. VE
Read
I like to read books on motivational coaching, business, money strategies, finance, achieving goals in different aspects of life.
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