Leyra Hernandez
Kissimmee,FL
Summary
Psychology-focused student with skills in communication, teamwork, problem solving skills and interest in understanding human behavior.
Overview
4
4
years of professional experience
Work History
Waitress Supervisor
IHOP
Saint Cloud, FL
04.2022 - Current
- Supervised waitstaff to enhance customer service quality and drive guest satisfaction.
- Trained and guided new staff on food safety, customer service, and restaurant policies to ensure compliance and performance standards.
- Monitored employee performance, identified improvement areas, and delivered constructive feedback to foster development.
- Resolved customer complaints promptly to maintain a positive dining experience.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, FL05-2027
Skills
- Team leadership
- Employee training
- Conflict resolution
- Customer service
- Multitasking Abilities
- Psychological assessment
- Behavior analysis
Languages
Spanish
Native/ Bilingual
Accomplishments
Associate of Arts (A.A)
Valencia College
Valencia College
Timeline
Waitress Supervisor
IHOP
04.2022 - Current
Bachelor of Science - Clinical Psychology
University of Central Florida