Leyra Ramos
Mission Hills,CA
Summary
Dynamic Assistant Manager at Bank of America with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in money handling and team leadership, I excel in problem-solving and adaptability, fostering a collaborative environment that drives performance and meets project deadlines. Committed to delivering exceptional service and resolving customer issues effectively.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Bank of America
04.2008 - 09.2025
- Assisted in daily operations by supporting team members with routine tasks and process execution.
- Collaborated with senior staff to understand operational workflows and improve efficiency within the department.
- Coordinated scheduling and resource allocation to optimize team productivity and meet project deadlines.
- Learned company policies and procedures, ensuring compliance in all aspects of daily operations.
- Contributed to team meetings by sharing insights on improving operational processes and addressing challenges.
- Adapted quickly to changing priorities, demonstrating flexibility in managing multiple tasks effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Jack London High School
Valley Village, CA06.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Adaptability and flexibility
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Bank of America
04.2008 - 09.2025
High School Diploma -
Jack London High School
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