Leyser Murillo-Santos
Raleigh,NC
Summary
I pride myself on being reliable and staying calm under pressure, always finding ways to contribute to the team and improve processes. Building positive connections with customers and colleagues is something I genuinely enjoy, and I’m committed to continuously improving in every role I take on.
Overview
6
6
years of professional experience
Work History
Host
La Buena Vida
2024.01 - 2024.07
- Managed reservations for large groups or special events within the establishment
- Greeted guests in a friendly and professional manner, providing excellent customer service
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Provided exceptional customer service to ensure that guests left satisfied
- Monitored restaurant activity to determine seating and dining flow
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
Customer Service Representative
L&J TILE LLC
2018.02 - 2021.09
- Remained open to feedback from supervisor and peers to build and improve skills set
- Determined charges for services requested and arranged for billing
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Education
Bachelor of Science -
University of North Carolina At Greensboro
Greensboro, NC05.2028
Skills
- Reliability
- Detail Oriented
- Team Collaboration
- Multitasking proficiency
- FLUENT IN [SPANISH]
- Excellent Communication
- Organization and Time Management
- Problem-Solving
Additional Information
Throughout my high school journey, I have been actively engaged in initiatives aimed at enhancing our community. Notably, I have played a pivotal role in
- organizing the International Festival, an event dedicated to celebrating the diverse cultures that unite us as one community. Additionally,
- I am an enthusiastic member of our school's Key Club, dedicated to serving others and making a positive impact
- . As a staff member of the school's yearbook, I have contributed to capturing and commemorating memorable moments for our student body.
- Furthermore, I proudly served as the president of the Spanish Heritage Club, the second-largest club in our school, where I foster an inclusive environment and celebrate Hispanic culture.
Languages
Spanish
Native or Bilingual
Timeline
Host
La Buena Vida
2024.01 - 2024.07
Customer Service Representative
L&J TILE LLC
2018.02 - 2021.09
Bachelor of Science -
University of North Carolina At Greensboro
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