Lisa Foster

Operations Team Member (Leadership Team) with WheelzUp at Amazon, a delivery service partner (DSP).

• Hiring operations, which include seeking candidates, calling, and scheduling all necessary appointments (interview, background, drug test, training, weekly schedule).
• Conducting in-person interviews and assisting in follow-through with complete onboarding experience, and knowledge of ADP.
• Expanding further into assisting with insurance-related claims both individual and business.
• Knowledge of InStride Next Mile continuing education program and 401k Human Interest program.
• Knowledge of Gensuite Accidents and Injuries Reporting software.
• Assisting with administrative tasks (100+ employees) including team management/relationships, communication, documentation, and proper reporting procedures.
• Morning operations, which include putting together daily pouches for operation, preparation, and presentation of morning stand-up meetings, holding Zoom meetings, assisting with van load up (DVIC) and launch, route swaps, and assignments, and communication with station.
• Fluency with dispatch coverage from morning to night (rescues, route monitoring, escalations reporting)
• Evolving knowledge in Amazon station metrics and scorecard data.
• Experience with DSP Support Hub (driver accommodations, da recognition, on-the-road defects, property damage reporting, driver conduct safety, etc.) and necessary support links for additional OTR (On-the-road) submissions, UPDs (unplanned delays), and more.
• Extensive knowledge of Netradyne and eMENTOR applications, in addition to necessary coaching, monitoring, and reporting.
• Beginning knowledge of fleet operations, procedures, and reporting.
• Extensive knowledge in scorecard deep dive and disputes, for coaching and escalation. Won and approved many disputes.
• Assisting and maintaining weekly team scorecard with Fantastic+
• Additional administrative tasks include training, document building for operations, graphic design, and development. ETC.

• Oversee day-to-day business operations including record keeping and client contracts.
• Manage multiple facets of marketing, inquiries, booking, sales, and product delivery.
• Operate and facilitate photography sessions in accordance with Virginia guidelines.
• Actively update and maintain social media and website management.
• Build customer relations and repeat customers.
• Supporting local photography community.
• Assisted other photographers.

• Package delivery for Amazon.
• Understood and followed Amazon's delivery procedures, safety protocols, and customer standards.
• Fantastic scorecard.
• Rescued and aided team members. Trained new team members.
• Assisted in social media development and local news reports.
• Moved into Leadership.

• Utilize photography and videography equipment and gear, including lighting techniques.
• On-location assistance and second shooting for events, weddings and one-on-one clients.
• Continually learn and implement new knowledge and skills with various technology.
• Ensure and manage client relationships and needs of primary photographer or business.

• Consistent, quality service from dining area to delivery or curbside pick-up.
• Performed property maintenance and maintained cleanliness of facility.
• Take and prepare orders from initial sale to final delivery over 50 calls per day
• Continue successful and safe operation and delivery during emergency circumstances.

• Website maintenance including updates and routine monitoring.
• Accessed and operated WordPress and GoDaddy website and platform.
• Immediate on-call assistance.
• Rebuilt new website on Wix platform.

• Rehired at another Red Robin location.
• Further expanded service skills into bar atmosphere and bar-tending.
• Completed Serve Safe certificate

• Provided high sales on current feature food and drink promotions.
• Excelled in high ranking GEM reports.
• Displayed Mission, Vision and Passion of Chili's.
• Expanded training into QA line, Curbside Togo and TSH titles.

• Obtained fluidity in Point of sale "ALOHA".
• Practiced Signature "Triple R" service.
• Gained extensive menu knowledge.
• Reliable asset to team; willingness to cover/stay late and pick-up shifts

• Attentiveness to entire dining, drive-thru, or chill/kitchen area.
• Maintained cleanliness and uphold sanitary requirements.
• Fast food hospitality; quick, efficient and friendly service.
• Excelled in various training

• Handled all telephone and online communication.
• Supervisor of entering and departing guests
• Coordinated pool rentals and event bookings.
• Securely handled earnings and make drops

• Safely operated company vehicle.
• Efficiently patrolled/maintained park grounds enforcing alcohol and drug-free guidelines.
• Appropriately responded to emergency situations.
• Monitored and informed high volume (200+) patrons.

• Ensured food quality and effective customer service.
• Responsible for all aspects of wait service to customers.
• Excelled in intellectual knowledge of various seafood products.
• Executed effective "VIP" Service (Team Building Exercise).

• Managed inventory orders.
• Attentiveness of entire dining and guest relations from open to close.
• Follow proper sanitation of equipment and facility.
• Sanitary preparation and handling of food.

• Hands on customer service.
• Monitored and enforced consumption of alcohol according to VA ABC laws.
• Managed large event parties from setup to close.
• Maintained cleanliness and upheld sanitary requirements.

• Quickly rose to high-ranking cashier in accuracy, speed, etc. in weekly progress reports.
• Management and control of inventory sales and codes.
• Assisted in in-store renovation.
• Maintained shelf inventory and ensured products were appropriately stocked daily.
• Established as a well knowledgable and experienced cashier.