Lia D’Orazio
Providence
Summary
Results-driven professional with a strong background in customer service and appointment management. Proficient in relationship building and equipment maintenance, aiming to enhance client satisfaction and efficiency in a work environment.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Hairstylist
Jon Richard Salon
Cranston, RI
10.2025 - Current
- Provided customized haircuts and styling services aligned with client preferences and current trends.
- Maintained up-to-date knowledge of hair care products and techniques to recommend suitable options to clients.
- Improved salon workflow by implementing efficient scheduling practices for appointments and consultations.
- Enhanced client satisfaction through effective communication, resulting in repeat business and referrals.
- Conducted thorough consultations to assess client needs, delivering tailored solutions that improved overall experience.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Leveraged social media platforms to showcase work and attract broader clientele.
Receptionist & Coach
Ocean State School of Gymnastics
Lincoln, Rhode Island
11.2023 - 05.2026
- Greet Customers warmly
- Manage phone calls and directed them to appropriate staff members efficiently.
- Maintained cleanliness and organization of the reception area at all times.
- Scheduled appointments for Gymnastics Lessons
- Instructed athletes on proper techniques and safety protocols during practices.
- Organized and led warm-up and cool-down sessions to prevent injuries.
- Assessed athlete performance and provided constructive feedback for improvement.
- Communicated effectively with parents regarding athlete progress and program updates.
- Maintained equipment and ensured gym facilities met safety standards.
- Managed multi-line phone system to direct inquiries and schedule appointments efficiently.
- Assisted in maintaining accurate records of client information and attendance.
Receptionist
Bay State Flowers
Cranston, RI
06.2023 - 08.2023
- Greeted customers warmly and assisted with inquiries at Bay State Flowers.
- Managed phone calls and directed them to appropriate staff members efficiently.
- Processed incoming orders and prepared necessary documentation for delivery.
Smoothie Maker/ Cashier
Tropical Smoothie
North Providence, RI
09.2022 - 03.2023
- Prepared and blended smoothies to meet customer specifications efficiently.
- Operated commercial kitchen equipment, ensuring adherence to safety standards.
- Maintained cleanliness and organization of workstations and equipment throughout shifts.
- Assisted in inventory management, including ordering and restocking ingredients as needed.
- Collaborated with team members to enhance workflow and improve service speed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Cranston, RI07.2025
High School Diploma -
North Providence High School
North Providence, RI06.2024
Associate of Arts -
Community College of Rhode Island
Lincoln, RI05.2024
Skills
- Customer service
- Appointment scheduling
- Relationship building
- Customer relationship management
- Equipment maintenance
- Communication skills
Certification
- Cosmetology License
- Air Brush Makeup Certified
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist
Jon Richard Salon
10.2025 - Current
Receptionist & Coach
Ocean State School of Gymnastics
11.2023 - 05.2026
Receptionist
Bay State Flowers
06.2023 - 08.2023
Smoothie Maker/ Cashier
Tropical Smoothie
09.2022 - 03.2023
Associate of Arts -
Community College of Rhode Island
High School Diploma -
North Providence High School
Cosmetology License - Cosmetology
Paul Mitchell The School