Mylia Hightower
Sacramento
Summary
Compassionate professional skilled in HIPAA compliance and customer service within healthcare settings. Experienced in managing patient records and scheduling, ensuring both confidentiality and efficiency in patient interactions. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Sacramento, CA
12.2024 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and follow-up appointments, optimizing clinic workflow efficiency.
- Collected and documented vital signs and medical histories accurately in electronic health records.
- Educated patients on medication usage, treatment plans, and preventive care measures effectively.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted patients with scheduling appointments and addressing inquiries.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Maintained accurate patient records in electronic health systems.
- Ensure the privacy of each patient’s Protected Health Information (PHI).
Dialysis Technician
DaVita
Sacramento, CA
05.2024 - Current
- Operated dialysis machines, ensuring compliance with safety and quality standards.
- Monitored patient vitals during treatment, promptly addressing any concerns or complications.
- Prepared and maintained treatment areas, ensuring all equipment was sterile and ready for use.
- Educated patients on dialysis procedures and home care techniques to enhance understanding and compliance.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Used EPIC/ EHR to schedule appointments.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Ensure the privacy of each patient’s Protected Health Information (PHI).
Patient Care Technician
Ponte Palmero
Cameron Park, CA
01.2022 - 05.2024
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained clean and organized patient environments, adhering to infection control protocols.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Representative
Aerotek
Remote
01.2021 - 06.2023
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Managed complex customer issues, escalating to appropriate departments when necessary for resolution.
- Trained new team members on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to gather customer insights, enhancing service quality and satisfaction rates.
- Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Lead Medical Assistant
Urgent Care Now
Sacramento, CA
10.2020 - 02.2022
- Coordinated patient scheduling and managed electronic health records for timely service delivery.
- Trained and mentored new medical assistants on best practices and clinic protocols.
- Supervised daily operations to ensure optimal patient care and workflow efficiency.
- Managed inventory of medical supplies, ensuring availability while minimizing costs.
- Led quality assurance initiatives to uphold high standards of care within the clinic environment.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.
Education
CNA -
Unitek
Sacramento 09.2024
Medical Assistant -
Carington College
Sacramento, CA08.2022
Associate of Arts -
American River College
Sacramento 05.2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Data entry
- Clinical documentation
- Insurance verification
- Appointment setting
- Inventory and supply management
- Prioritizing stat orders
- Medical office management
- Client relationship building
- Workload management
- Safety compliance
Timeline
Medical Assistant
Kaiser Permanente
12.2024 - Current
Dialysis Technician
DaVita
05.2024 - Current
Patient Care Technician
Ponte Palmero
01.2022 - 05.2024
Customer Service Representative
Aerotek
01.2021 - 06.2023
Lead Medical Assistant
Urgent Care Now
10.2020 - 02.2022
CNA -
Unitek
Medical Assistant -
Carington College
Associate of Arts -
American River College