Aliyia Smith
Plainfield,IL
Summary
Dynamic hospitality professional with a strong track record in enhancing customer experiences at Coopers Hawk Winery & Restaurant. Demonstrated expertise in salesmanship, POS system operation, and conflict de-escalation, contributing to improved guest satisfaction and service standards. Proven skills in order taking, money handling, and product promotion ensure a seamless experience. Committed to fostering enjoyable environments that elevate service excellence and drive sales success.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Coopers Hawk Winery & Restaurant
Downers Grove, IL
02.2021 - Current
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Monitored guest experiences to maintain high service standards.
- Trained new employees on restaurant procedures, standards of service, company expectations, and company goals.
- Specialist in all facets of wine, including optimal storage and food pairings.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Promoted membership enrollment, contributing to achieving company goals.
Restaurant Hostess
Red Robin Gourmet burgers & brews
Glen Carbon, IL
02.2018 - 02.2020
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Handled scheduling needs for reserving tables, managing waitlists, and processing special requests for sizeable gatherings using software.
- Endorsed and processed guest demands, managing conflict resolution simultaneously.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Monitored dining area to assess server capacity and estimate wait times.
Sales Associate
Chef's Shoppe Gourmet Kitchen Store
Edwardsville, IL
09.2017 - 01.2018
- Maintained knowledge of sales and promotions, return policies and security practices.
- Processed transactions using a point-of-sale system.
- Prepared merchandise for purchase or rental.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Cleaned kitchen areas, equipment and utensils.
- Properly stored all leftover food items after each shift.
- Performed opening and closing duties as assigned by management.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Complied with company service standards and adhered to inventory and cash control procedures.
Picker Packer
Radial, Inc.
Bolingbrook, IL
05.2017 - 08.2017
- Labeled boxes and placed in outbound collection areas.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Confirmed items picked for orders by keying codes into system.
- Utilized RF scanners to track inventory movements throughout the facility.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Brand Representative
Justice Tween Brands
Bolingbrook, IL
08.2015 - 08.2016
- Conducted product demonstrations to highlight features and benefits.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Provided exceptional customer service to enhance brand reputation.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Addressed customer questions and concerns regarding products and services.
Education
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
Edwardsville, IL12-2020
Skills
- Conflict de-escalation
- Task prioritization
- Salesmanship
- Payment processing
- Relationship management
- Guest service
- Customer satisfaction
- POS system operation
- Hospitality and accommodation
- Organization
Accomplishments
- certified On-the-job trainer for new hires at my last two places of employment.
Timeline
Restaurant Server
Coopers Hawk Winery & Restaurant
02.2021 - Current
Restaurant Hostess
Red Robin Gourmet burgers & brews
02.2018 - 02.2020
Sales Associate
Chef's Shoppe Gourmet Kitchen Store
09.2017 - 01.2018
Picker Packer
Radial, Inc.
05.2017 - 08.2017
Brand Representative
Justice Tween Brands
08.2015 - 08.2016
Bachelor of Science - Criminal Justice
Southern Illinois University, Edwardsville
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