Liam Candara
Schenectady
Summary
Results-driven professional with a strong background in billing systems and customer service. Skilled in training team members and implementing process improvements, contributing to enhanced efficiency and high levels of client satisfaction.
Overview
7
7
years of professional experience
Work History
Billing Specialist/Office Operations Assistant
Fedex Freight
08.2025 - Current
- Processed customer invoices accurately and efficiently, ensuring timely billing cycles.
- Resolved billing discrepancies through thorough investigation and effective communication with customers and internal teams.
- Implemented system improvements to streamline invoicing procedures, enhancing operational efficiency.
- Trained new team members on billing software and processes, fostering a collaborative work environment.
Customer Service Representative
E-ZPASS NY/TTEC
02.2025 - 05.2026
- Administered business and commercial accounts, optimizing travel solutions to support company objectives.
- Calculated and presented settlement offers for customers, contributing to effective account management and resolution strategies.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Processed electronic toll transactions accurately, minimizing discrepancies and enhancing workflow efficiency.
- Collaborated with team members to implement improved service protocols, reducing response times.
- Trained new hires on customer service best practices and company policies for consistent service delivery.
Sales Representative/ Verification Specialist
Commercial Investigations LLC
02.2022 - 12.2022
- Engaged in strategic efforts to enhance client relations and expand business opportunities within the team.
- Leveraged CRM software to enhance client acquisition efforts and maintain organized client accounts.
- Engaged clients with personalized service and effective communication to strengthen partnerships.
- Analyzed market trends and client demographics to enhance sales strategies and drive business growth.
- Organized and executed client meetings to ensure alignment with company objectives.
- Facilitated interviews to assess and validate potential hires for company services.
Solar Account Manager
Sunlife Power LLC
10.2021 - 02.2022
- Crafted and showcased tailored proposals to address specific client needs.
- Coordinated progress of solar projects, prioritizing client satisfaction throughout the process.
- Managed ongoing client interactions to ensure high levels of satisfaction and retention.
- Oversaw scheduling of project timelines and deliverables, maintaining focus on client satisfaction and expectations.
- Performed comprehensive account assessments to identify performance trends and uncover growth opportunities.
- Engaged with cross-functional teams to identify and implement improvements in service delivery methodologies.
Account Manager
Aurora Acquisitions
02.2021 - 10.2021
- Directed client account operations to foster satisfaction and retention by implementing effective communication strategies.
- Analyzed client specifications to develop bespoke solutions, enhancing overall service effectiveness and client satisfaction.
- Conducted contract negotiations to establish mutually beneficial terms that adhere to company standards and meet client expectations.
- Led cross-functional teams in addressing client inquiries, driving prompt and effective issue resolution.
Transporter
Saratoga Hospital
11.2019 - 02.2021
- Executed transportation logistics for patients and medical supplies, enhancing operational efficiency throughout hospital facilities.
- Streamlined supply chain processes to support healthcare staff with timely access to critical resources.
- Implemented safety protocols to uphold a secure atmosphere for both patients and staff.
- Conducted regular cleaning and inspections of transport vehicles to maintain high standards of hygiene and safety.
Education
Cyber Security - Cyber Security
NYU School of Professional Studies
New York, NY05-2023
High School Diploma -
Shaker Highschool
Latham, NY06-2020
Skills
- CRM software ie SalesForce, Hubspot, Convoso and Company developed software
- Billing systems and software
- Account reconciliation
- Invoicing proficiency
- Problem-solving
- Verbal and written communication
- Multitasking and organization
- Dispute resolution
- Conflict resolution
- Customer service support
- Paperwork and documentation
- Administrative support
- Customer account management
- Deadline adherence
- Billing document creation
- Discrepancy resolution
- Insurance verification
- Invoice processing
- Customer service
- Data entry proficiency
Timeline
Billing Specialist/Office Operations Assistant
Fedex Freight
08.2025 - Current
Customer Service Representative
E-ZPASS NY/TTEC
02.2025 - 05.2026
Sales Representative/ Verification Specialist
Commercial Investigations LLC
02.2022 - 12.2022
Solar Account Manager
Sunlife Power LLC
10.2021 - 02.2022
Account Manager
Aurora Acquisitions
02.2021 - 10.2021
Transporter
Saratoga Hospital
11.2019 - 02.2021
Cyber Security - Cyber Security
NYU School of Professional Studies
High School Diploma -
Shaker Highschool