Liam Dooley
Grand Rapids,MI
Summary
Dynamic and results-oriented professional with a proven track record in both sales and hospitality industries. Adept at fostering strong client relationships and consistently exceeding revenue targets through strategic sales initiatives. With a background in hospitality, I bring a customer-centric approach to business, ensuring exceptional service delivery and client satisfaction. Possessing excellent communication and interpersonal skills, I thrive in collaborative team environments and excel in adapting to diverse business landscapes. My ability to leverage insights from the hospitality sector enhances my sales acumen, allowing me to understand and address client needs effectively. Seeking to contribute this unique blend of skills and experiences to a dynamic organization focused on growth and client satisfaction.
Overview
6
6
years of professional experience
Work History
Business Development Representative
Nolan Transportation Group, LLC
GRAND RAPIDS, MI
03.2022 - Current
- Provided customer service by responding promptly to inquiries and resolving any issues that arose.
- Developed relationships with customers and freight carriers to negotiate competitive rates and services.
- Monitored shipments for on-time delivery and communicated status updates to customers.
- Utilized problem solving skills to resolve conflicts between customers and carriers.
- Analyzed client needs and determined appropriate shipping solutions.
ROOMS DIVISION MANAGER
JW Marriott
Grand Rapids, Michigan
03.2021 - 02.2022
- Utilized leadership skills to successfully manage the front office operations at one of the top rated hotels in the state of Michigan.
- Created training programs used to develop associates' professionalism and customer service skills.
- Prepared annual budget estimates for the Rooms Division department based on current trends and forecasted demand during peak periods.
- Handled guest complaints and analyzed trends to improve customer satisfaction and retain customer loyalty.
- Drafted reviews and disciplinary documentation for associates and enhanced experience having difficult conversations with associates.
HOUSEKEEPING SUPERVISOR
JW Marriott
Grand Rapids, Michigan
05.2019 - 03.2021
- Assigned work areas to employees and inspected completed work to meet strict brand and quality standards.
- Coordinated with the maintenance team and building managers to deliver efficient service and minimize disruptions.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
FRONT OFFICE AGENT/SUPERVISOR (INTERN)
JW Marriott
Grand Rapids
08.2017 - 04.2019
- Monitored the front desk staff to ensure proper customer service was provided.
- Managed daily tasks consistently and sought out opportunities to go above and beyond guest expectations.
- Promoted hotel services and facilities to guests during their stay.
- Maintained accurate records of all transactions in the property management system.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
Education
BACHELOR OF SCIENCE - HOSPITALITY AND TOURISM MANAGEMENT -
Grand Valley State University
04.2020
Skills
- Lead Prospecting
- Business Relationship Management
- Contract Negotiation and Closing Tactics
- Account Management
- Sales Strategy
- Customer service
- Quality assurance
- Resolve complaints
- Verbal communication
- Problem-solving
Additional Information
- Oversaw cleanliness standards in the #5 ranked JW Marriott in the country for cleanliness in 2020.
- Supervisor of a AAA Best of Housekeeping department.
- Supervisor of the Operations Department of AHC Hospitality 2019.
References
References available upon request.
Timeline
Business Development Representative
Nolan Transportation Group, LLC
03.2022 - Current
ROOMS DIVISION MANAGER
JW Marriott
03.2021 - 02.2022
HOUSEKEEPING SUPERVISOR
JW Marriott
05.2019 - 03.2021
FRONT OFFICE AGENT/SUPERVISOR (INTERN)
JW Marriott
08.2017 - 04.2019
BACHELOR OF SCIENCE - HOSPITALITY AND TOURISM MANAGEMENT -
Grand Valley State University
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