Liam E. Huber
Littleton,CO
Summary
Adaptable and driven professional with progressive leadership experience in team management, customer service, and operations. Strong communicator who thrives in fast-paced environments, solves problems under pressure, and builds positive relationships with customers, families, and teams. Experienced in youth instruction, safety-focused environments, and process improvement.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Aqua-Tots Swim School
06.2025 - Current
- Lead and support a team of ~20 employees in a fast-paced, safety-focused environment
- Improved key performance metrics (Propel %, online training completion, and co-teacher verification) to green status within 2 months
- Streamlined onboarding and training schedules, optimizing staff development systems
- Strengthened communication between front desk and pool staff, enhancing student graduations and daily operations
- Implemented processes focused on morale, boosting employee engagement and fostering positive team culture
- Handle high-pressure situations, including staffing shortages, upset parents, customer escalations, and operational issues
- Support safe pool conditions through precise chemical monitoring and balance awareness
Office Manager
Aqua-Tots Swim School
04.2025 - 06.2025
- Managed scheduling, daily operations, and front desk workflow
- Contributed to achieving promotional sales goals during major campaigns
- Facilitated staff training and retention initiatives while implementing process improvements
- Oversaw location inventory management and supply ordering
Front Desk Associate / Instructor Support
Aqua-Tots Swim School
07.2023 - 04.2025
- Provided exceptional customer service to families in a high-volume setting, enhancing overall satisfaction
- Supported instruction with a structured curriculum, adapting to varied learning needs
- Built strong relationships with families and supported student progress updates
- Addressed parent questions and scheduling changes, ensuring smooth operations and effective communication
- Helped maintain brand engagement and customer retention through positive interactions
Education
Leadville, CO -
Colorado Mountain College
Leadville, CO05-2025
High School Diploma - Highlands Ranch, CO
Mountain Vista High School
Highlands Ranch, CO05-2024
Skills
- Operations management
- Workforce coordination
- Sales support
- Customer service
- Training and mentorship
- Onboarding support
- Staff training
- Inventory oversight
- Safety compliance
- Team leadership
- Relationship building
- Communication skills
Additional Information
- Proven ability to teach, mentor, and build trust with children and families in structured, safety-focused environments
- Detail-oriented with hands-on experience in chemical balance monitoring, inventory awareness, and operational precision
- Recognized for calm problem-solving, strong communication, and maintaining team morale during high-pressure situations
Volunteer Experience
Stone Canyon Outdoor Education Program, Leader, Led and supervised groups of students in outdoor learning environments, Assisted with instruction and ensured safety, engagement, and general well-being
Professional References
- Sarah Boyd, 720-645-8262
- Lauren Simasko, 303-345-3819
Timeline
Assistant General Manager
Aqua-Tots Swim School
06.2025 - Current
Office Manager
Aqua-Tots Swim School
04.2025 - 06.2025
Front Desk Associate / Instructor Support
Aqua-Tots Swim School
07.2023 - 04.2025
Leadville, CO -
Colorado Mountain College
High School Diploma - Highlands Ranch, CO
Mountain Vista High School