LIAM JOHNSTON
Ashburn,VA
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
IT Technician
Correctional Service Of Canada
St-Anne-Des-Plaines, QC, Canada
05.2023 - 09.2023
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Summer Student Intern
U.S. Embassy
Ottawa, ON, Canada
06.2021 - 08.2022
- Assisted in project management, contributing to successful project completion within deadlines.
- Enhanced communication between departments by creating clear channels and encouraging open dialogue.
- Gathered information from Marine security residence to contribute to emergency communication project.
Grocery Stocker
Provigo
St-Lin-Laurentides, QC, Canada
06.2020 - 08.2020
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Bachelor of Science - Computer Science And Programming
Carleton University
04.2027
Skills
- Desktop Technical Support
- Hardware Installation
- Positive Attitude
- Email and Telephone Etiquette
- Computer Skills
- Python/Java/C/C
- Quick Learner
- Helpdesk Services
- Problem Solving
- Peripheral Repair
- Customer Service
- Friendly and Welcoming
Languages
English
Native or Bilingual
French
Native or Bilingual
American Sign Language
Limited Working
Timeline
IT Technician
Correctional Service Of Canada
05.2023 - 09.2023
Summer Student Intern
U.S. Embassy
06.2021 - 08.2022
Grocery Stocker
Provigo
06.2020 - 08.2020
Bachelor of Science - Computer Science And Programming
Carleton University