Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Awards Acknowledgements
Timeline
Generic

Liam Lawson

Black Mountain

Summary

Experienced in sales and dedicated to ensuring customer satisfaction, possessing a strong foundation in specialized tasks and a track record of delivering results through targeted initiatives. Proven ability in implementing effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management, equipped to tackle challenges head-on and drive success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

spectrum specialist

spectrum
01.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Championed the adoption of new software tools that streamlined workflows across multiple departments.

store associate

Hy-Vee, Inc.
05.2021 - 05.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

Associate

Wal-Mart
08.2020 - 11.2020
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.

stock/salesman

Tractor Supply company
12.2018 - 05.2019
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased sales revenue by identifying potential clients and conducting persuasive product presentations.

Line cook/cashier

Dickeys BBQ
04.2018 - 08.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Line cook

Mission BBQ
03.2017 - 01.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.

Education

Bachelor of Science - sociology in criminology

Kansas State University
Manhattan, KS
05.2022

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Management collaboration
  • Advanced communication
  • Technical communication
  • Root-cause analysis
  • Quality assessment

Accomplishments

  • Supervised team of seven staff members.
  • Achieved customer retention through effectively helping with coaching and helping team members find the right approach.

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Awards Acknowledgements

  • Eagle Scout with Gold, Silver, and Bronze Eagle Palms
  • Workplace Readiness Certified twice from Air Force JROTC
  • Veterans of Foreign Wars Annual Leadership Award for Air Force JROTC
  • Air Force JROTC Most Improved Cadet of the Year Award
  • Awarded Honorary Citizenship of Dongduchon City, Republic of Korea

Timeline

spectrum specialist

spectrum
01.2023 - Current

store associate

Hy-Vee, Inc.
05.2021 - 05.2022

Associate

Wal-Mart
08.2020 - 11.2020

stock/salesman

Tractor Supply company
12.2018 - 05.2019

Line cook/cashier

Dickeys BBQ
04.2018 - 08.2018

Line cook

Mission BBQ
03.2017 - 01.2018

Bachelor of Science - sociology in criminology

Kansas State University

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Liam Lawson