Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Liam McLaughlin

Glenmoore,PA

Summary

Results-driven and highly motivated to launch professional career. High level interpersonal, communication, and relationship-building skills. Attentive listener, persuasive communicator, charismatic, and dedicated to the task ahead of me.

Overview

8
8
years of professional experience

Work History

Confirmation Team Lead

Power Home Remodeling
Chester, PA
04.2024 - Current
  • Managed all daily appointments for in-home estimates scheduled for the business. Varying between 2,000 and 3,000 appointments per day
  • Fastest to be promoted in the department's history
  • Once promoted, I managed and guided multiple team members through their personal and professional goals

Inside Sales Representative

Power Home Remodeling
Chester, PA
05.2022 - Current
  • Took inbound calls on headset, promoting products and services to secure new accounts
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques
  • $4M in total sales volume for the year of 2023

Administrator

Kelly's Security Service
Exton, PA
03.2020 - 05.2022
  • Ran scheduling and dispatch while managing guards and clients
  • Developed and implemented pursuit plans for new and existing clients, creating new business while nurturing current
  • Maintained expert knowledge of company and competitor offerings, market trends, and customer preferences

Bartender/Server

Outback Steakhouse
Exton, PA
08.2017 - 03.2020
  • Began as a server but promoted to a bartender due to my communication skills and service excellence
  • Offered role in management of the restaurant and corporate
  • Handled the setup, service, and daily operation of the bar serving a clientele of local patrons and various business travelers
  • Earned many commendations for superb service delivery and attitude coming from both management and clientele
  • Asked to come back after taking summer jobs multiple times

Server

Uncle Bill's Pancake House
Avalon, NJ
05.2019 - 08.2019
  • Proved ability to excel in a high volume environment
  • First male to go straight to role of server due to excellence in communication and providing exemplary service
  • Learned to operate without computers on the fly, adapting to an entirely new system

Education

Delaware County Community College
Exton, PA

Indiana University of Pennsylvania
Indiana, PA
07.2017

High School Diploma -

Downingtown High School East
Exton, PA
06.2015

Skills

  • Customer Service
  • Verbal and Written Communication
  • Attention to Detail
  • Customer Acquisition
  • Time Management
  • Critical Thinking
  • Active Listening
  • Key Relationship Management
  • Organized and Efficient
  • New Business Development

Additional Information

  • Thomas Kelly - (610) 842-1524
  • Chris Wray - (610) 246-9309
  • Lisa Kelly - (610) 212-0898
  • Chip Birchall - (609) 377-1596

Timeline

Confirmation Team Lead

Power Home Remodeling
04.2024 - Current

Inside Sales Representative

Power Home Remodeling
05.2022 - Current

Administrator

Kelly's Security Service
03.2020 - 05.2022

Server

Uncle Bill's Pancake House
05.2019 - 08.2019

Bartender/Server

Outback Steakhouse
08.2017 - 03.2020

Delaware County Community College

Indiana University of Pennsylvania

High School Diploma -

Downingtown High School East

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