Madeline Giles
Deer Park,WA
Summary
Driven professional with a proven track record at Renewal By Andersen, enhancing customer satisfaction through expert problem-solving and advanced communication. Skilled in team management and Microsoft Word, I excel in fast-paced environments, ensuring quality assurance and process improvement. Demonstrates professionalism and time management, significantly contributing to team and client success. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
Work History
Lead Confirmation Specialist
Renewal By Andersen
10.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Work directly with each member of the team to ensure overall quality in the output of their work, host weekly 1-on-1 meetings to outline accomplishments, discuss any potential challenges they may be facing, offer direct coaching and provide feedback customized to each employees performance to foster their professional growth.
- Oversee daily operations of a fast pace office environment and ensure that tasks were completed within the allotted timeframe.
Pet Care Specialist
PetSmart
10.2018 - 11.2019
- Work with PetSmart customers directly to answer an questions regarding pet care equipment, diet, and recommended care for their new pet.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Collaborated with veterinarians to address any health concerns or emergencies promptly.
- Handled animals safely and remained calm in different situations.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Completed routine check-ups to assess animal health and chronic or acute concerns.
- Documented pet care activities, immunizations and treatments delivered.
Education
High School Diploma -
Woodrow Wilson High School
Tacoma, WA06.2018
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Advanced Communication
- Proficient in Microsoft Word, experience with excel
- Professionalism
- Time management
- Team management
- Process Improvement
Accomplishments
In my time at Renewal by Anderson, I have developed many necessary skills to allow me to be successful in my role as a lead confirmation specialist. I have received multiple promotions between 2019 to now, being a driven and motivated employee who is also adaptable to changes needed in order to reach professional and personal goals within the company. I have been cross trained in multiple departments, allowing me to communicate effectively and work directly with outside departments within our office that share the same goal.
I have also received multiple rewards and recognition for achieving the highest demo rate in my department, directly relating to our sales teams' success.
Timeline
Lead Confirmation Specialist
Renewal By Andersen
10.2019 - Current
Pet Care Specialist
PetSmart
10.2018 - 11.2019
High School Diploma -
Woodrow Wilson High School