Liam Stein
River Falls
Summary
Service Center Analyst Team Lead and Programming Tutor at the University of Wisconsin-River Falls, adept in hardware troubleshooting and fostering team collaboration. Achieved high customer satisfaction, exceeding targets through effective incident management and mentoring. Skilled in ITSM tools and enhancing study strategies, demonstrating a balance of technical proficiency and interpersonal excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Center Analyst Team Lead
University Of Wisconsin-river Falls
01.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Programming Tutor
University Of Wisconsin-river Falls
10.2022 - 06.2023
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Conducted review sessions to help students prepare for tests.
Education
Bachelor of Science - Computer Science
University of Wisconsin, River Falls
River Falls, WI05-2025
Skills
- Incident management
- Hardware troubleshooting
- Team collaboration
- Process improvements
- Multitasking and organization
- Project tracking
- Advanced understanding of ITSM tools (TeamDynamix)
Certification
- Extron AV Associate Certification – Extron Electronics.
- Extron Control Specialist - Extron Electronics.
Timeline
Programming Tutor
University Of Wisconsin-river Falls
10.2022 - 06.2023
Service Center Analyst Team Lead
University Of Wisconsin-river Falls
01.2022 - Current
Bachelor of Science - Computer Science
University of Wisconsin, River Falls
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