Liana Blackwood
Tamarac,FL
Summary
Dynamic operations leader with 20 years of experience driving organizational excellence, specializing in traffic management, incident investigations, and team leadership. Proven expertise in strategic conflict resolution, problem solving, and managing day-to-day operations in high-stakes environments. Strong background in the Criminal Justice industry with five years leadership in probation management and public investigations. Experience in policy development and implementation within real-time operational settings. A strong communicator and effective leader, known for optimizing team performance and delivering results under pressure.
Overview
18
18
years of professional experience
1
1
Certification
Work History
RTMC Operations Manager
FDOT / AECOM
Ft. Lauderdale
01.2024 - Current
- Manage and supervise TMC operations staff, ensuring roadways are monitored, and traffic events are detected and resolved promptly
- Collaborate with leadership to provide operational status updates and address emerging challenges with efficient solutions
- Oversee the creation of after-action reports for incidents and events
- Update and maintain Standard Operating Procedures to ensure compliance and operational efficiency
- Conduct staff recruitment processes, including resumes reviews, interviews, and recommendation for hiring and promotions
- Provide guidance and mentorship to staff, offering feedback and training on procedures to meet client requirements
- Handle administrative functions such as scheduling, payroll, performance reviews, liaising with the client and subcontractors, operator training, and conflict resolution.
RTMC Operations Assistant Manager
FDOT/ AECOM
Ft. Lauderdale
10.2012 - 12.2013
- Supervised a team of 30 full time employees and 3 supervisors, ensuring optimal staffing levels and operational excellence
- Managed administrative functions, including employee evaluations, coaching and conflict resolution
- Delivered training on departmental policies, operations, and customer service standards
- Update and maintain Standard Operating Procedures to ensure compliance and operational efficiency
- Administer quarterly and annual performance evaluations
- Provided technical support for traffic and incident management as needed
- Prepared reports and performance measures, ensuring accurate tracking of operational performance
- Participate in periodic Traffic Incident Management (TIM) Meetings, and other Committee meetings to ensure appropriate interagency coordination.
Correctional Probation Officer
Department of Corrections
Ft. Lauderdale
09.2007 - 10.2012
- Supervised probationers, ensuring compliance with court-ordered conditions, including employment, treatment programs, and lawful behavior
- Conducted regular check-ins, home visits, and workplace verifications to monitor probationers’ progress and ensure adherence to probation terms
- Administered drug and alcohol tests, reporting results and addressing violations as necessary
- Prepared comprehensive reports on probationer’s progress for court hearings and made recommendations regarding continuation, modification, or revocation of probation
- Collaborated with judges, attorneys, and treatment providers to address violations and recommend corrective actions
- Attended court hearings to provide testimony on probationer’s compliance and progress
- Maintained detailed records and case files, ensuring all interactions and actions were accurately documented.
Code Enforcement Officer
City of Lauderhill
Lauderhill
06.2006 - 07.2007
- Investigated reported code violations on private and public properties, including unsafe structures, zoning infractions, and healthy/safety hazards
- Conducted property inspections to ensure compliance with local ordinances, building codes and zoning laws
- Issued warnings, correction notices, and citations for non-compliance, educating property owner on correction measures
- Maintained detailed reports of violations, inspections, and corrective actions for Code Board Hearings
- Prepared case documentation and provided testimony for Code Board hearings
- Collaborated with City officials and the public to resolve complaints and enforce ordinances
- Tracked the status of violations and ensured timely compliance.
Education
Master of Arts - Masters of Human Resources
University of Arizona Global Campus
Glendale, OR08-2024
Skills
- Performance monitoring
- Incidents management
- Organizational Management
- Health and safety compliance
- Interpersonal Communication
- Operations Monitoring
Education
- Master of Human Resource Management, University of Arizona Global Campus, 08/01/24
- Bachelor of Science in Criminal Justice, University of Central Florida, 12/01/00
- Certified Probation Officer, Broward College, 12/01/07
Certification
- ICS 100: Introduction to Incident Command System
- ICS 200: Basic Incident Command System for Initial Response
- ICS 700: Introduction to National Incident Management Systems
Timeline
RTMC Operations Manager
FDOT / AECOM
01.2024 - Current
RTMC Operations Assistant Manager
FDOT/ AECOM
10.2012 - 12.2013
Correctional Probation Officer
Department of Corrections
09.2007 - 10.2012
Code Enforcement Officer
City of Lauderhill
06.2006 - 07.2007
- ICS 100: Introduction to Incident Command System
- ICS 200: Basic Incident Command System for Initial Response
- ICS 700: Introduction to National Incident Management Systems
Master of Arts - Masters of Human Resources
University of Arizona Global Campus
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