Liana Copeland
Hartford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Business Office Manager
Patient Care/LHC Group
09.2023 - Current
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
LPN Authorization Coordinator
Patient Care
01.2023 - 09.2023
- Increased efficiency in handling authorization cases through effective prioritization based on urgency and complexity levels.
- Decreased processing time for authorizations by establishing strong relationships with insurance representatives and case managers.
- Maintained up-to-date knowledge of insurance policies, enabling accurate evaluation of coverage eligibility criteria for patients.
- Reduced errors in documentation submissions by performing meticulous quality checks before forwarding them to insurance companies.
- Provided exceptional customer service to patients, addressing their concerns related to insurance coverage and authorizations promptly and empathetically.
- Reviewed authorizations from payer to determine approved or denied items.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained consistent follow-up on status of prior authorization requests.
Care Coordinator
Patient Care
10.2013 - 01.2023
Education
LPN - Nursing
Lincoln Technical Institute - New Britain
New Britain, CT06.2023
Skills
- Financial Administration
- Office Management
- Payroll Management
- Administrative Support
- Records Management
- Scheduling and calendar management
- Human Resources
- Relationship Building
- Employee Onboarding
- Staff Training and Development
- Training and coaching
- Office Administration
- Payroll Processing
- Customer Service
- Positive Attitude
- Interpersonal Skills
- Problem-solving abilities
- Multitasking Abilities
- Professionalism
- Continuous Improvement
- Onboarding and Orientation
- Excellent Communication
Timeline
Business Office Manager
Patient Care/LHC Group
09.2023 - Current
LPN Authorization Coordinator
Patient Care
01.2023 - 09.2023
Care Coordinator
Patient Care
10.2013 - 01.2023
LPN - Nursing
Lincoln Technical Institute - New Britain
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