Liana O'Brien
Danvers,Massachusetts
Summary
A very outgoing motivated leader with great communication and organizational skills looking to pursue a career working with children. One who helps others to be their best at all times. Reliable with a good work ethic and possesses the ability to quickly adapt to new tasks and environments.
Overview
7
7
years of professional experience
Work History
Waitress/ Trainer
Buffalo Wild Wings
07.2023 - Current
- mentored newly hired waiters and waitress in the proper etiquette for interacting with customers during mealtime.
- designed engaging lesson plans that incorporated practical activities into the training curriculum.
- provided timely feedback to restaurant management regarding the progress of trainees.
Assistant Manager
Tropical Smoothie Cafe
11.2020 - 08.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- helped oversee the daily operations of the store, managing stuff and inventory.
Birthday Party Host
Coco Keys Water Resort
06.2017 - 06.2020
- Excellent communication skills with the ability to listen carefully and respond effectively to quests needs.
- Highly efficient in managing multiple. tasks within a fast-paced environment without compromising the quality of service.
- Demonstrated the ability to interact with customers in a friendly and professional manner.
- knowledge on health codes and safety regulations.
- Displayed the ability to work well under pressure while maintaining high standards of quality service.
Education
Bachelor of Arts - Elementary Education, Criminal Justice
Roger Williams University
Bristol, RI05.2025
High School Diploma -
Danvers Highschool
Danvers, MA06.2021
Skills
- Leadership
- Customer Service
- Problem solving
- Creativity
- Organization
- Individual Instruction
- Effective Multitasking
- Engaging personality
- Teamwork and Collaboration
- Flexible Scheduleing
- Safety Guidelines
Timeline
Waitress/ Trainer
Buffalo Wild Wings
07.2023 - Current
Assistant Manager
Tropical Smoothie Cafe
11.2020 - 08.2023
Birthday Party Host
Coco Keys Water Resort
06.2017 - 06.2020
Bachelor of Arts - Elementary Education, Criminal Justice
Roger Williams University
High School Diploma -
Danvers Highschool