Liana Pimentel
The Bronx,NY
Summary
Motivated and detail-oriented professional seeking a Medical Records Clerk position. Strong background in customer service, data entry, record management, and administrative support. Skilled at maintaining confidentiality, organizing information, and providing excellent service in fast-paced environments. Eager to apply strong communication and organizational skills to support healthcare operations and patient record management.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Kindred Hospital
06.2024 - 01.2026
- Organized and maintained medical records ensuring compliance with HIPAA regulations.
- Processed patient information efficiently using electronic health record (EHR) systems.
- Coordinated with healthcare staff to retrieve and file patient documentation promptly.
- Assisted customers with account inquiries and service requests while maintaining professionalism and confidentiality.
- Entered and updated customer information with a high degree of accuracy.
- Managed high-volume phone calls and documented interactions in company databases.
- Resolved customer concerns efficiently and escalated issues when necessary.
- Maintained organized electronic records and documentation.
Administrative Assistant
Aone Roofing
09.2019 - 05.2024
- Organized and maintained physical and electronic files.
- Performed data entry and verified information for accuracy.
- Assisted with scheduling, document preparation, and record management.
- Responded to phone and email inquiries professionally.
- Maintained confidentiality of sensitive business information.
- Coordinated communication between departments to ensure timely resolution of inquiries and issues.
- Oversaw inventory management, ensuring necessary supplies were available while minimizing excess stock.
Customer Service Representative
Bobs Furniture
10.2017 - 04.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracking using internal management systems.
- Provided product information, ensuring customers made informed purchasing decisions.
- Collaborated with sales team to enhance customer satisfaction and retention rates.
- Processed payments.
- Processed furniture loans.
- Collections.
- Managed high volume calls.
Receptionist
Mazda Dealership
03.2016 - 04.2019
- Managed multi-line phone system to efficiently direct calls and inquiries to appropriate departments.
- Greeted customers warmly, ensuring a positive first impression and fostering customer loyalty.
- Scheduled service appointments using dealership management software to optimize technician efficiency.
- Coordinated customer follow-ups, maintaining consistent communication for enhanced satisfaction and retention.
- Processed payments.
Education
High School Diploma -
Pinellas Coast Academy
Clearwater, FLSkills
- Data Entry & Record Keeping
- Customer Service
- HIPAA Awareness
- Medical Records Filing
- Electronic Health Records (EHR)
- Document Management
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail
- Time Management
- Confidential Information Handling
- Communication Skills
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Records Clerk
Kindred Hospital
06.2024 - 01.2026
Administrative Assistant
Aone Roofing
09.2019 - 05.2024
Customer Service Representative
Bobs Furniture
10.2017 - 04.2019
Receptionist
Mazda Dealership
03.2016 - 04.2019
High School Diploma -
Pinellas Coast Academy