Liana Rodriguez
Trenton,NJ
Summary
Resourceful individual with a background in customer service and inventory management. Skilled in effective communication and critical thinking, contributing to improved workflows and customer experiences in fast-paced settings.
Overview
9
9
years of professional experience
Work History
CSR, Sales
Caliber Collision
Pennington, NJ
01.2024 - Current
- Processed transactions accurately using point-of-sale systems.
- Educated customers on insurance claims processes and service options.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Receiver
B&H Photo & Electronics Corp.
Florence, NJ
10.2021 - 06.2022
- Trained and mentored new team members on best practices for product handling and safety protocols.
- Inspected received merchandise for quality assurance, ensuring alignment with company standards.
- Kept work areas clean, safe, and organized.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Kept log of sanitation progress to reorganize cleaning schedules and order supplies when needed.
Cashier
Burger King
Lawrenceville, NJ
07.2017 - 05.2018
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Nottingham High School
Hamilton, NJ06-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft outlook
- Scheduling
- Call center experience
- Microsoft Excel
Timeline
CSR, Sales
Caliber Collision
01.2024 - Current
Receiver
B&H Photo & Electronics Corp.
10.2021 - 06.2022
Cashier
Burger King
07.2017 - 05.2018
High School Diploma -
Nottingham High School