Liana Rodriguez
La Porte,TX
Summary
Dedicated professional with experience in high-volume call handling and customer service. Proven skills in problem-solving and compliance, ensuring data accuracy while facilitating communication for timely client assistance.
Overview
26
26
years of professional experience
Work History
Survivor Assistance Agent
F.E.M.A./Meador Staffing
10.2024 - 12.2025
- Assisted clients in navigating disaster response processes and resources.
- Maintained accurate records of client interactions and service requests.
- Facilitated communication between clients and disaster relief teams to ensure timely assistance.
- Monitored case progress, ensuring adherence to federal guidelines and policies.
- Handled high-volume inbound calls, assisting individuals with applications, claims, and account updates.
- Navigated multiple systems to research cases, document interactions, and resolve inquiries efficiently
Customer Service Professional
H&R Block
12.2019 - 10.2024
- Led customer interactions, resolving inquiries and issues to enhance client satisfaction.
- Delivered high-volume customer support via phone and in-person interactions during peak seasons
- Assisted clients with accounts updates, service questions, and payment-related inquiries
- Processed client information accurately while maintaining confidentiality and compliance standards
- Navigated multiple systems to manage client records and resolve issues in a timely manner
Administrative/Warranty Clerk
Russell & Smith Honda
05.2012 - 11.2019
- Processed warranty claims efficiently, ensuring adherence to company policies and industry standards.
- Collaborated with service department to verify customer repairs and documentation for accurate claims submission.
- Analyzed warranty data to identify trends, facilitating improvements in customer service and product quality.
- Educated customers on warranty coverage, enhancing their understanding of benefits and processes.
- Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
- Checked documentation for accuracy and validity on updated systems.
Telecommunications Specialist
Silversand Photography/Americana Portraits
04.2000 - 03.2013
- Documented call interactions accurately in CRM systems to maintain records effectively.
- Resolved customer inquiries and complaints promptly, enhancing service quality.
- Managed high-volume inbound and outbound calls efficiently, ensuring customer satisfaction.
- Oversaw scheduling systems and ensured accuracy of client account information.
Education
High School Diploma -
La Porte High School
La Porte, TXSkills
- Problem-solving skills
- Customer service and care
- High-Volume Call Handling
- Payment Processing & Data Accurancy
- Multi-System Navigation
- Compliance & Confidentiality
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Survivor Assistance Agent
F.E.M.A./Meador Staffing
10.2024 - 12.2025
Customer Service Professional
H&R Block
12.2019 - 10.2024
Administrative/Warranty Clerk
Russell & Smith Honda
05.2012 - 11.2019
Telecommunications Specialist
Silversand Photography/Americana Portraits
04.2000 - 03.2013
High School Diploma -
La Porte High School