Liana Sizemore

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Nineteen years experience as a Patient Account Representative and Appeals Specialist. Strong in depth review to determine if credit balance is correct or another action is needed to resolve account(s). Work Demand Request from the payor or patient in a timely manner while determining if refund is justified/correct. Work to resolve account with one touch and experienced at working multiple payors.