Liana Vickery
Van Buren,Missouri
Summary
I’m great with people and have been told I’m very charismatic. I enjoy customer interaction and making their experience enjoyable. I’m an efficient server known for productivity and ability to complete tasks swiftly. I specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. I excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
6
6
years of professional experience
Work History
Server
The Blue Heron Restaurant at The Landing
Van Buren, Missouri
10.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
Campground Office Receptionist
Ozark Riverfront Campground
Van Buren, Missouri
05.2019 - 06.2019
- Organized office supplies and maintained inventory records.
- Managed the front desk area by providing customer service and taking care of administrative tasks.
- Answered incoming calls, screened and forwarded calls to appropriate personnel.
- Processed payments from customers using cash registers or point of sale systems.
Cave Tour Guide
Cave Spring Park
Van Buren, Missouri
05.2018 - 08.2018
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05-2022
Skills
- Table Bussing
- Supply Restocking
- Safe Food Handling
- Table Setting
- Guest Engagement
- Liquor, wine, and food service
- Dining customer service
- Professional Appearance
Timeline
Server
The Blue Heron Restaurant at The Landing
10.2022 - Current
Campground Office Receptionist
Ozark Riverfront Campground
05.2019 - 06.2019
Cave Tour Guide
Cave Spring Park
05.2018 - 08.2018
High School Diploma -
Penn Foster High School