Liana Woody
Gallup
Summary
Dynamic professional with a strong background in customer service and conflict resolution. Proven track record in processing transactions and enhancing customer satisfaction through efficient service and process improvements.
Overview
6
6
years of professional experience
Work History
Head Cashier
The Home Depot
Gallup, NM
03.2020 - Current
- Engaged with customers daily to process transactions and address inquiries, demonstrating advanced verbal communication and interpersonal skills.
- Effectively resolved customer complaints and issues at the point of sale, showcasing strong analytical and problem-solving abilities with a customer-centric approach
- Proactively assisted over 100+ customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service protocols and register procedures.
- Meticulously operated POS system transactions, including cash, credit, returns, and refunds, to guarantee a consistent and accurate cash flow
- Implemented process improvements that reduced checkout times and enhanced customer satisfaction.
- Managed scheduling for the cashier team, optimizing coverage during peak hours to improve service levels.
Education
High School Diploma -
Gallup High School
Gallup, NM05.2021
Skills
- Phone etiquette
- Project Management
- Cross-functional collaboration
- Effective Communication
- Conflict Resolution
- Customer Service
Timeline
Head Cashier
The Home Depot
03.2020 - Current
High School Diploma -
Gallup High School