Summary
Overview
Work History
Education
Skills
Timeline
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Mar'Cayla James

Texas City,TX

Summary

Developed strong organizational and interpersonal skills in structured academic environment. Demonstrated ability to manage time effectively, work collaboratively, and handle multiple responsibilities. Looking to transition into new field, utilizing transferrable skills to make positive impact.

Overview

1
1
year of professional experience

Work History

Head Cashier

Home Depot
08.2024 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions. Also going back in forth in departments and being diverse throughout the whole store.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Processed both cash and card purchases and returns.

Work Study Student

Galveston College
01.2024 - Current
  • Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Collaborated with staff members to guarantee students received best possible customer service.
  • Supported faculty members by organizing and maintaining academic resources.
  • Managed student records to maintain confidentiality and accuracy.
  • Facilitated communication between departments to streamline processes.
  • Enhanced student experience by providing exceptional customer service.
  • Updated student information systems to ensure data integrity.
  • Supported academic advising by scheduling appointments and managing calendars.

Host

Olive Garden
09.2023 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Associate of Science - Biology

Galveston College
Galveston, TX
05-2028

High School Diploma -

Texas City High School
Texas City, TX
05-2023

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • POS system
  • Multi-tasking skill
  • Cash handling expertise
  • Team leadership
  • Training and coaching
  • Refunds and exchanges
  • Drawer balancing
  • Data entry proficiency
  • Phone etiquette
  • Microsoft office expertise
  • Office administration
  • Enrollment documentation completion
  • Confidentiality

Timeline

Head Cashier

Home Depot
08.2024 - Current

Work Study Student

Galveston College
01.2024 - Current

Host

Olive Garden
09.2023 - 08.2024

Associate of Science - Biology

Galveston College

High School Diploma -

Texas City High School

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Mar'Cayla James