Lianet Toledo
Miami
Summary
Remarkable professional with experience delivering superior level of customer service to guests and patients. Proven to run front desk. Technically-savvy, friendly, punctual and always prepared for any challenge. An attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses.
Overview
9
9
years of professional experience
Work History
Front Desk Coordinator
Life Imaging FLA
Coral Gables
10.2024 - Current
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated appointment scheduling and maintained efficient calendars for medical staff.
- Assisted patients with inquiries and provided information about imaging services offered.
- Handled phone calls and directed inquiries to appropriate departments promptly.
- Maintained accurate patient records and updated information in the electronic system.
- Collaborated with medical teams for more efficient patient flow.
- Answered incoming calls, responded to customer inquiries, and directed patients to the appropriate department or personnel.
- Performed administrative tasks such as filing documents, preparing financial reports, and updating databases.
- Opened the office and completed closing paperwork including daily end of day Sales tracker log and end of the day email reports to management.
- Processed payments from patients including cash, checks, debit and credit cards, gift cards.
- Assisted in navigating complex medical paperwork and processes.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Advised and helped patients apply for financial assistance programs such as care credit.
Authorization Specialist
Biohealth infusion Center
Miami
01.2024 - Current
- Performed front desk duties as needed including: scanning documents to computer and patient charts, scheduling and rescheduling appointments, process copay payments.
- Schedule prescription delivery with various pharmacies.
- Created buy and bill authorizations and specialty pharmacy authorizations.
- Contact daily with doctors office ensuring needed patient documents are being received.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Entered data into electronic medical record system accurately and efficiently.
- Prepared appeal letters on behalf of clients when necessary to resolve disputes with insurers.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Processed prior authorization requests in accordance with departmental guidelines.
- Conducted training sessions for new employees regarding company policies related to the authorization process.
- Provided customer service to internal and external customers related to authorization requests.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Researched patient eligibility, coverage information, and benefit levels.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Generated monthly reports detailing productivity metrics such as number of authorizations processed per day, week, month and incoming new patients received.
- Managed intake of new claims and performed routine follow-ups.
- Explained reasons behind application denials and recommended further action.
- Responded to client inquiries and concerns and escalated complex problems to department manager.
Supervisor
Starbucks
Miami
06.2019 - 01.2024
- Prepared drinks and food and trained new employees.
- Opened register at opening shift to ensure full amount. Closed register at closing shift.
- Performed daily inventory.
- Call customer service for products and machinery when needed assistance or when they stop working.
- Ensure cleanliness of bathrooms and entire store following OSHA procedures and performing deep cleanings when needed weekly.
- Relate to manager any improvements needed to ensure a smooth shift for the store.
- Attend weekly huddles to discuss performance and customer issues along with what needs to be improved in store operations or training needed for baristas.
Intake Coordinator
Encore Optical
Miami
12.2018 - 06.2019
- Ensure the team is always greeting customers when they walk in and leave and make sure all baristas are providing excellent customer service.
- Input new patients eye prescription into the system so the team can begin making the eye glasses.
- Verified insurances.
- Spoke to patients regarding timely delivery of their eyeglasses.
- Helped shipping department when needed pack up the eyeglasses to send out for delivery.
- Front desk duties.
Supervisor
Carvel Ice Cream Store
Miami
02.2017 - 11.2018
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Evened out cash register at close.
- Ensure cleanliness of entire store and performed deep cleanings of ice cream machinery.
- Decorated cakes to customer satisfaction.
Education
Some College (No Degree) - Criminal Justice
Miami Dade College
Miami, FLSkills
- HIPAA Compliance
- Bilingual
- Conflict resolution
- Active listening
- Appointment scheduling
- Calendar management
- Email and phone communication
- Multitasking in fast paced environments
- Attention to detail
- Team Collaboration
- Administrative support
- Claims management
- Medical terminology
- Insurance Verification
- Proficiency in word and excel
- Team leadership
- Inventory management
- Time management
- Customer service
- Food safety certification
Timeline
Front Desk Coordinator
Life Imaging FLA
10.2024 - Current
Authorization Specialist
Biohealth infusion Center
01.2024 - Current
Supervisor
Starbucks
06.2019 - 01.2024
Intake Coordinator
Encore Optical
12.2018 - 06.2019
Supervisor
Carvel Ice Cream Store
02.2017 - 11.2018
Some College (No Degree) - Criminal Justice
Miami Dade College