Yvonne McCoy
Fort Lauderdale
Summary
Front desk coordinator with extensive experience at Children's Plastic Surgery Institute of Florida, specializing in patient registration and insurance verification. Achieved high patient satisfaction ratings through effective communication and precise data entry. Proficient in HIPAA compliance and staff training, contributing to a supportive environment for families.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Children’s Plastic Surgery Institute of Florida
Fort Lauderdale
12.2025 - Current
- Coordinated patient registration process, ensuring accurate and timely collection of demographic and insurance information to enhance patient experience.
- Collaborated with healthcare providers and insurance companies to verify insurance coverage and obtain necessary authorizations/referrals for patient appointments.
- Streamlined patient flow during registration and check-in by effectively managing waiting areas, reducing wait times.
- Responded to inquiries from patients regarding appointment scheduling, medical records request and general information about the facility.
- Assisted patients/parents with completing forms and provided guidance on financial assistance programs.
- Implemented electronic records system, resulting in improved efficiency and reduced mistakes.
- Ensured compliance with HIPAA regulations by implementing proper patient information handling protocols.
- Cultivated strong relationships with patients and families through effective communication and empathetic interactions, fostering trust and comfort.
- Trained new staff in registration procedures, software systems, and customer service protocols.
- Increased accuracy of data entry by using double-check procedures during high volume and high-pressure settings.
- Achieved awards for satisfaction ratings from parents and family members based on post-registration surveys.
- Helped families feel at ease during times of frustration and stress by keeping lines of communication open and helping them feel comfortable in our office setting.
- Completed yearly training and certifications for OSHA, HIPAA, Biohazard waste, Communicable diseases and any required accreditation for large pediatric practices.
- Ordered and processed claims for medical supplies, patient plan of care, durable medical equipment and therapeutic devices.
- Dr Eric J Stelnicki, MD
Registrar/Referrals & Authorizations Coordinator
Nicklaus Children’s Pediatrics
Pompano Beach
03.2023 - 11.2025
- Collaborated with healthcare providers and insurance companies to verify insurance coverage and obtain necessary authorizations/referrals for patient appointments.
- Managed patient registration process, achieving accuracy and timeliness in collecting demographic and insurance information.
- Implemented electronic records system, resulting in improved efficiency and reduced mistakes.
- Ensured compliance with HIPAA regulations by reviewing and updating policies and procedures regularly.
- Assisted patients/parents with completing forms and provided guidance on financial assistance programs.
- Responded to inquiries from patients regarding appointment scheduling, medical records requests and general information about the facility.
- Ensured a smooth flow of patients during the registration and check in process by managing waiting areas effectively.
- Trained new staff in registration procedures, software systems, and customer service protocols.
- Built strong relationships with patients and families through effective communication and empathetic interactions.
- Maintained a healthy relationship and open lines of communication between parents and specialists’ offices.
- Ordered and processed claims for medical supplies, patient plan of care, durable medical equipment and therapeutic devices.
- Increased accuracy of data entry by using double-check procedures during high volume and high-pressure settings.
- Achieved awards for satisfaction ratings from parents and family members based on post-registration surveys.
- Helped families feel at ease during times of frustration and stress by keeping lines of communication open and helping them feel comfortable in our office setting.
Referrals & Authorizations Coordinator
South Florida Pediatric Partners
Pompano Beach
12.2021 - 03.2023
- Reason for Leaving: Nicklaus Children’s took over the practice.
- Collaborated with healthcare providers and insurance companies to verify insurance coverage and obtain necessary authorizations/referrals for patient appointments.
- Managed patient registration process, ensuring accurate and timely collection of demographic and insurance information.
- Implemented electronic records system, resulting in improved efficiency and reduced mistakes.
- Ensured HIPAA compliance by implementing privacy and security measures.
- Assisted patients/parents with completing forms and provided guidance on financial assistance programs.
- Ensured a smooth flow of patients during the registration and check in process by managing waiting areas effectively.
- Trained new staff in registration procedures, software systems, and customer service protocols.
- Built strong relationships with patients and families through effective communication and empathetic interactions.
- Maintained a healthy relationship and open lines of communication between parents and specialists’ offices.
- Processed claims for medical supplies, patient plans of care, durable medical equipment, and therapeutic devices.
- Completed yearly training and certifications for OSHA, HIPAA, and biohazard waste management.
- Increased accuracy of data entry by using double-check procedures during high volume and high-pressure settings.
- Achieved awards for satisfaction ratings from parents and family members based on post-registration surveys.
- Helped families feel at ease during times of frustration and stress by keeping lines of communication open and helping them feel comfortable in our office setting.
Education
General Education Diploma -
Northeast High School
Oakland Park, FLSkills
- Patient registration
- Electronic records
- HIPAA compliance
- Insurance verification
- Claims processing
- Payment processing
- Scheduling appointments
- Patient flow management
- Data entry accuracy
- Multi-line phone management
- File management
- Administrative skills
- Staff training
- Effective communication
- Empathetic interactions
- Time management
- Problem solving
- Adaptability to change
- File management
References
- Jeffrey Kleinnberg, MD, 410-371-1366
- Allen Furia, MD, 954-415-6956
- Eric Stelnicki, MD, 954-288-6331
- Jen Spease Practice Manager, 954-552-5109
- Ludmilla Dubic, 754-715-6998
Timeline
Front Desk Coordinator
Children’s Plastic Surgery Institute of Florida
12.2025 - Current
Registrar/Referrals & Authorizations Coordinator
Nicklaus Children’s Pediatrics
03.2023 - 11.2025
Referrals & Authorizations Coordinator
South Florida Pediatric Partners
12.2021 - 03.2023
General Education Diploma -
Northeast High School