Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lianet Vazquez

Cape Coral,FL

Summary

Experienced in managing retail operations, including inventory management, customer service, and team leadership. Demonstrated ability to drive sales, improve store performance and develop staff members into productive team players. Strong problem-solving skills and knack for building relationships with customers have consistently contributed to overall store success. Committed to creating positive shopping experiences that lead to repeat business.

Overview

2
2
years of professional experience

Work History

Retail Assistant Manager

Metro by T-Mobile
Fort Myers, FL
02.2024 - Current
  • Assisted in the development of store policies and procedures.
  • Monitored inventory levels and reordered merchandise as needed.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Developed promotional strategies to increase sales and profitability.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Processed sales transactions via cash register and telephone orders.
  • Trained staff to have extensive product knowledge and upselling skills.
  • Cultivated loyal customer base by providing excellent customer service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Manager

Guacamole Tex-Mex Restaurant
Fort Myers, FL
10.2022 - 01.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed annual goals for each department based on market trends and competitor analysis.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Waitress

El Mambo Restaurant
Cape Coral, Florida
07.2022 - 10.2022
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Bachelor - Law

Havana University
Havana, Cuba
05-2022

Skills

  • Store operations
  • Marketing strategy
  • Merchandise Display
  • Distribution center management
  • Retail Operations
  • Orientation and training
  • Cash reconciliation

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Retail Assistant Manager

Metro by T-Mobile
02.2024 - Current

Manager

Guacamole Tex-Mex Restaurant
10.2022 - 01.2024

Waitress

El Mambo Restaurant
07.2022 - 10.2022

Bachelor - Law

Havana University

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Lianet Vazquez