Liani Souza
Makawao,HI
Summary
Well-rounded Administrative Assistant possessing excellent clerical and team support abilities. Performs a range of clerical and administrative tasks to support daily operations. Proficient in using diverse software to produce spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Productive and committed to delivering high-quality results with little supervision.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
State of Hawaii - DOTA Kahului Airport
Kahului, HI
06.2022 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Scheduled appointments between clients and customers and internal staff members.
- Directed customer inquiries to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Office Assistant III
State of Hawaii -DOTA Kahului Airport
Kahului, HI
07.2019 - 06.2022
- Greet visitors and callers daily to handle questions or direct to appropriate staff.
- Organize files, develop spreadsheets, fax reports and scan documents to bolster organizational workflow.
- Collect payments and issue receipts.
- Offer diverse clerical support to office team members, manage correspondence and track documentation.
- Sort and distribute incoming mail, dispersing to appropriate departments and personnel.
- Route agreements, contracts and invoices to correct recipients.
- Maintain organized filing system of paper and electronic documents.
- Coordinate communications, taking calls, responding to emails and interfacing with customers.
- Draft meeting notes, and other documents to enhance collaborative process.
- Prepare shipping packages by printing packing labels and verifying orders.
- Produce and distributed memos, newsletters, and other forms of communication.
- Manage multiple calendars and contacts using computer software.
- Schedule travel reservations for staff, researching and booking hotel, flight, and ground transportation.
Library Assistant
State of Hawaii-DOE Kihei Library
Kihei, HI
04.2018 - 06.2019
- Answered patrons' questions and assisted in finding materials requested.
- Greeted patrons upon entrance to library and offered assistance with needs or issues.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Facilitated payment of invoices for interlibrary loan charges and fees.
Rural Carrier Associate
United States Postal Service
Makawao, HI
11.2016 - 03.2018
- Sorted mail, arranging in delivery sequence for distribution.
- Delivered and collected mail for designated route to businesses and residential homes using mail truck.
- Obtained receipts for registered and certain insured mail.
- Collected mail from customers and brought back to facility for processing and sorting.
- Used software to manage efficient delivery and track content.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
Customer Service Agent
Hawaiian Airlines
Kahului, HI
07.2005 - 01.2013
- Assisted customers with ticket purchases.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Assembled and issued tickets and itineraries.
- Tagged checked baggage with appropriate destination.
Contract Service Agent
Aloha Airlines
Kahului, HI
07.2003 - 06.2004
- Greet Passengers
- Verify identification
- Entered information into system to maintain updated details related to customer reservations and payment method.
- answered customer inquiries and handled customer complaints.
- Tagged checked baggage; assembled and issued tickets and itineraries.
Hostess/Cashier/Server
Ruby's Diner
Kahului, HI
02.2002 - 07.2003
- Greet customers
- Accepted cash and credit card payments, issued receipts, and provided change.
- Learned roles of other departments to provide coverage and keep store operational.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
High School Diploma - General
King Kekaulike Highschool
2003
Skills
- Typing
- Data entry
- Strong organizational skills
- Multi-Task Management
- Creative problem solving
- Courteous demeanor
- Energetic work attitude
- Active listening skills
Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Administrative Assistant
State of Hawaii - DOTA Kahului Airport
06.2022 - Current
Office Assistant III
State of Hawaii -DOTA Kahului Airport
07.2019 - 06.2022
Library Assistant
State of Hawaii-DOE Kihei Library
04.2018 - 06.2019
Rural Carrier Associate
United States Postal Service
11.2016 - 03.2018
Customer Service Agent
Hawaiian Airlines
07.2005 - 01.2013
Contract Service Agent
Aloha Airlines
07.2003 - 06.2004
Hostess/Cashier/Server
Ruby's Diner
02.2002 - 07.2003
High School Diploma - General
King Kekaulike Highschool