Lianna Cabrera Cepeda
Elizabeth,NJ
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager
CVS Pharmacy
Newark, New Jersey
02.2020 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
Customer Solutions Specialist
Amazon
Carteret, NJ
06.2020 - 12.2022
- Resolved customer complaints on time by listening attentively to customer concerns and offering solutions that met their needs.
- Created comprehensive reports on customer service activities and performance metrics.
- Analyzed data collected from surveys and feedback forms to identify areas of improvement in customer service operations.
- Recommended changes or improvements to existing processes, procedures or policies related to customer service operations.
Education
High School Diploma -
Jose Delio Guzman
Dominican Republic05-2017
Skills
- Customer Service
- Inventory Management
- Decision-Making
- Client Relationships
Certification
- Phlebotomy Technician Certification (PTC) - National Phlebotomy Association.
Timeline
Customer Solutions Specialist
Amazon
06.2020 - 12.2022
Operations Manager
CVS Pharmacy
02.2020 - Current
High School Diploma -
Jose Delio Guzman
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