Lianna Cabreros
Pflugerville,TX
Summary
Dependable providing fast, high-quality customer service to guests in restaurant settings. Anticipating customer needs to facilitate enjoyable dining experiences, Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server Shift Leader
Yuki Handroll Bar
6317 3 FM2244 Suite 330, Austin, TX 78746
07.2023 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Seasonal Sales Associate Winter Season & Summer Season
Big Tex Fireworks
Pflugerville, TX
12.2022 - 07.2023
- Addressed all customer concerns about firework products in a respectful manner
- Punctual to work shifts
- Prepared product inventory before opening and whilst open
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Intently engaged attending stand late into the night
- Incredibly friendly & kind towards all customers
- Easily collaborated and communicated with co-workers
- Swiftly assembled into a professionally productive environment
- Received payments, issued receipts, kept track of all orders, bagged everything in a brisk fashion
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Science - General Sciences
Austin Community College
Austin, TX06.2025
High School Diploma -
Weiss High School
5201 Wolf Pack Dr, Pflugerville, TX 7866006.2023
Skills
- Skills Communication
- Able to notify supervisors of critical information
- Can professionally articulate what needs to be said
- Can clearly convey points to all audiences
- Accurate Money Handling
- High-Volume Dining
- Order Taking and Processing
- Menu Presentation
- Table Bussing
- Staff Schedule Administration
- Personnel Training
- POS Systems
Certification
Texas TABC Certified & Alcohol Selling
Microsoft Office Specialist: Word Associate (Office 2019)
Timeline
Server Shift Leader
Yuki Handroll Bar
07.2023 - Current
Seasonal Sales Associate Winter Season & Summer Season
Big Tex Fireworks
12.2022 - 07.2023
Associate of Science - General Sciences
Austin Community College
High School Diploma -
Weiss High School